Fusion Centre Manager - Harrow 116 - Full Time

Halfords • Full-time • Harrow, England, United Kingdom • 5d ago

We’re currently seeking a Fusion Centre Manager to join us at Harrow. This is a really exciting time to join. Harrow is soon to be one of our flagship centres, where you’ll play a pivotal role in driving the centres success.

This isn’t your average centre; it will be upgraded with the latest facilities to lead the way in providing a first-class customer experience and a great working environment. Supported by an Assistant Manager and Workshop Controller you’ll lead a team of around 11, with skilled technicians and customer services advisors to deliver a seamless service.

• £35,000 - £41,000 per annum

• Average uncapped bonus of £10,800 per year (with potential to earn more)

• 5 days a week

• Earn extra with our refer a friend scheme – T&C’s Apply.

To be a success in this role:

You’ll have a track record of achieving success with teams, working to give customers a fantastic experience. Accountable for the day to day running of your Centre, for maximising profit and minimising loss, in this role you’ll really come into your own.

Delivering excellence will be woven through everything that you and your team do, both in terms of quality standards and results.

You’re no stranger to efficiency, and will optimise workforce scheduling, ensuring maximum capacity in the Centre to meet customer demand. Alongside this, with your analysis of customer metric and Centre performance data, you’ll lead your team to deliver against – and exceed - sales margin and profit targets.

Along with:

Experience of exceeding customer metrics targets through effective management
Experience of delivering coaching/training in the moment to colleagues
Management experience, including managing capability and performance
Experience of developing colleagues through delivery of technical training
A track record of success in delivering against sales targets
Experience of meeting compliance standards across Health and Safety and quality
Excellent communication skills, verbally and in writing
Experience of labour force scheduling, with proven time management skills

IT proficient, with experience of using Microsoft packages, including Word, Excel and ideally PowerPoint, with the aptitude to learn in-house systems
A current full valid driving licence

We know that everyone has different priorities at different stages of their lives, so we offer a wide range of rewards and benefits. As well as holiday and contributory pension, you can expect to enjoy:

25% off most of our products in Halfords Retail stores and online
Amazing discounts of up to 50% on your garage bills at Halfords Autocentre
Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
At least 25% colleague discount at Tredz
Life assurance
Uniform
Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
Employee assistance programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
Fantastic Trade Price Bike Scheme - buy one bike per year from a range of bikes which have been significantly reduced
Option to join our Sharesave scheme: save to purchase shares at a 20% discount
Cycle2Work scheme
Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future
Health Cash Plan - claim cash back towards your healthcare costs and get access to health and well-being services

We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.

Before applying please discuss with your Line Manager.

Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.