Join us as a Customer Service Officer, Premier Banking
What you'll do
You’ll handle inbound calls from Premier Customers regarding a wide range of queries delivering an exceptional service to everyone you speak to. Whether it’s making payments, dealing with banking queries, providing product information or booking customers in to discuss their finances with a relationship manager, you’ll be there to help.
Your duties will include
Taking full ownership of your calls, solving customers’ queries and providing an outstanding memorable customer experience
Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business
Identifying complaints and errors quickly and making sure that the relationship with the customer is fully restored
Improving processes and procedures to maximise customer satisfaction and efficiency
The skills you'll need
You’ll have experience of working in a customer service environment and enjoy applying your excellent organisational and time management skills to meet customer needs and performance goals
We’re also looking for you to demonstrate:
Excellent communication skills, both verbal and written
The ability to thrive in a fast-paced environment and achieve quality results while maintaining high levels of detail
The commitment to go the extra mile for our customers, providing a truly personal service
An enthusiasm for developing new skills and taking on new responsibilities
Good technology skills with the ability to multitask whilst talking to customers
Working here
We're here for our customers, whatever the time of day or night, so you'll need to be flexible and commit to working a rotating shift pattern
You’ll work 35 hours over 5 days between the hours of 7.00am and 9.00pm, this will include 3 weekend shifts, a Saturday or Sunday in a 12 week period. We'll discuss your hours in more detail at your interview
You'll enjoy a comprehensive training programme, and on-going coaching and support to enhance your development. When you're ready, we’ll help take your career to the next level
This job does not meet Skilled Worker Visa sponsorship requirements.
How we'll reward you
You’ll join on a competitive salary of £24,750 and in addition you’ll receive a contribution to help you save for retirement. You can choose from a range of protection, healthcare or lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme. You will have a generous holiday entitlement of 33 days (pro rata for hours worked) – you may be required to work bank holidays. Visit our rewards and benefits page for more information on the benefits packages we offer.
