AMS - Support Engineer

scrumconnect ltd • Surrey, ENG, United Kingdom • 12h ago

Job Description

You will be working in a fast-paced environment. Your day-to-day responsibilities will include supporting new products and tackling problems that have never been solved before. You will be learning how their technology works to be able to troubleshoot issues. You will be working with customers frequently and helping with support, whether this be as part of a pre-live implementation or post live support efforts. You will be confident and have quality engineering experience. Java development experience is a bonus as it will help with root cause analysis and problem solving.

Expectations for the Application Maintenance support role:

1) Able to execute smoke and daily checks test scripts and report on the failure accurately
2) Able to understand the domain and reason out on the failures and be able to report and debug accurately.
3) Good experience in Shell Scripting. The automated smoke tests are written in Shell Scripts
4) Good experience with using Unix and Linux commands to be able to do Back End testing and investigation
5) Good experience with hands-on role in the support team help with defect and incident resolution.
6) Good understanding and should be able to demonstrate microservice development and testing approaches
7) Excellent knowledge in restful APIs
8) Good Java oops understanding as would need to debug code and root cause analysis
9) Proactively communicate with the business.
10) Good experience with using SQL and Postgres commands
11) Knowledge of using Jenkins and building pipelines
12) You will be bridging the gap between development and support so you will have a good split between the hands-on development and support.
13) Excellent in problem solving and interpreting the log monitors.

Desirable skills:

1) Microservice based architecture
2) Resultful APIs
3) Shell Scripting
4) Unix/Linux commands
5) Java oops concepts
6) Jenkins pipeline
7) SQL/POSTGRES

Additional info: This role would need you to work in shifts: 8am to4 pm and 12pm to 8pm. The evening shifts will be one or max 2 in a week.

Skills required:

- Degree in Computer Science or relevant experience
- 2-5 years of hands-on development experience as a minimum
- Experience with distributed Back End systems and API design
- You will have substantial experience in a technical support or implementation role working ideally in a software support business.
- You will have experience with troubleshooting, monitoring and logging tools
- You must be SC cleared or eligible for SC clearance

Schedule: