Credit Hire Team Manager

Roberts Webb Recruitment • Liverpool, ENG, United Kingdom • 2d ago

Job Description

Working for a fantastic client in Liverpool, we are recruiting a Credit Hire Manager to join their successful Motor Claims Team. This role would suit someone with a strong motor claims background coupled with excellent team management skills.
Location:Liverpool 2-3 days per week, home for the rest
Salary:£40k
Benefits:25 days holiday, pension, healthcare plan plus much more
Hours:Monday to Friday 9-5.30pm (flexibility required)
What you'll be doing;
You will be responsible for leading and inspiring a team of pre-litigation third party injury and credit hire claims handlers. You will ensure that claims are processed efficiently, within legal and regulatory frameworks, and with a focus on controlling indemnity spend and maintaining high standards of customer service.

To lead and motive your team to drive positive performance through effective coaching, delivering great service to customers at all times
To set, review and ensure achievement of individual measures, team objectives and KPIs
To proactively manage performance/conduct and absence issues in line with company policies and procedures, liaising with HR as necessary
To hold regular team meetings, engaging your team and providing clear direction and feedback
To recognise and reward individuals and team achievements
Compile and supply required MI in order to evidence performance including productivity and workflow
To identify talent and support the development of your people
To ensure each claim is dealt with in line with client procedure and within service standards, in line with agreed authority
To support all teams with their customer journeys, real-time management, managing productivity, adherence and service levels ensuring colleague feedback and support is given in the moment
To conduct audits across team and others as directed
To provide guidance and advice in respect of referrals
To complete appraisals and reviews of allocated staff, including monthly 1-2-1s
To handle complaints as allocated
To question and challenge peers/managers where processes and procedures do not meet client expectations and any activity that does not place customers interests at the heart of how we do business
To build great relationships with cross functional teams to ensure overall success
To drive your own development by actively seeking development opportunities
To ensure that change initiatives are driven and embedded within your team
To ensure customers and the business are kept safe through team compliance to all procedural and regulatory legislation as required by FCA
To take responsibility for your own actions and those of your team ensuring you keep up to date with all communications, processes and procedures
To support the recruitment and development of an engaged workforce

RequirementsWhat experience you'll need;

Strong motor claims experience with previous supervisory/management responsibilities desired
Experience dealing with credit hire claims essential
Excellent knowledge of the UK insurance market and regulatory framework
Knowledge of FCA claims handling and complaint rules
CII qualification or working towards preferredAbility to lead and motivate
Excellent interpersonal verbal and communication skills
Working knowledge of Microsoft software
Excellent problem solving skills and initiative

Any offers are subject to satisfactory references and a DBS check.
Roberts Webb Recruitment are acting as a Recruitment Agency in relation to this role.

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