We are looking for a Crop Applications Advisor to join the SOYL applications team, based at Hermitage, on a permanent full-time basis. We are open to hybrid options for this role, with the right candidate working 3 days from the office and 2 days from home.
You will possess exceptional attention to detail alongside outstanding customer service, to deliver our products to both internal and external customers. Expertise in UK agriculture is not essential and full software training is provided.
The Benefits
- Competitive salary
- Opportunities for a mixture of home and site working (to be agreed with Line Manager)
- 25 days holiday per calendar year with option to purchase 5 more days
- Dedicated Learning & Development team to support you and your career
- Employee Assistance Program providing 24 hours support & advice in areas such as health and wellbeing for yourself, your family & friends (up to 5 people in total)
- Increased Maternity, Paternity & Adoption leave benefits for eligible employees
- Life Assurance scheme and pension plan with employer contributions of up to 7%
- Cycle to Work Scheme, employee retail discount scheme and free eye test vouchers
About You
- Demonstrate an ability to provide good customer service
- Effective written and oral communication skills
- Possess a confident and professional telephone manner
- Excellent IT skills including Microsoft Word, Excel & Outlook
- Proven attention to detail
- Proven problem-solving ability
- Ability to work on own initiative, making decisions, managing own workload and time, whilst developing effective and supportive relationships with colleagues and customers.
- A working knowledge of the use of fertilisers in arable farming with a practical knowledge of the use of RB209 would be desirable
- Ideally FACTS qualified although training can be provided
- Self-motivated and tenacious
- Flexible approach to work and managing changing priorities
Your Role
As a Crop Applications Advisor your role will involve:
- Communicating with customers to gather key information for the processing of their fertiliser recommendations
- Responding to, monitoring and resolving customer and sales team enquiries via telephone and email
- Confidently applying technical knowledge to support customers
- Precise processing of fertiliser recommendations using in-house, bespoke software
- Creation of variable rate GPS fertiliser spreading files
- Use of MS Office packages to manipulate and format data
- Troubleshooting problems with GPS fertiliser spreading files
- Maintaining our customer database and company CRM system
About Us
SOYL, a division of Frontier Agriculture Ltd, is the UK market leading precision crop production service provider, offering expert advice, services and support to growers to improve the economic, agronomic and environmental performance of their farm business.
Frontier is a successful and growing business. We are the largest crop production and grain marketing company in the UK, with over 1,000 employees and a turnover of more than £1.5 billion.
With a vision to be the first-choice employer in UK agriculture, we are committed to delivering a culture where people are at the heart of our success.
Award winning for our commitment to people, we have been recognised by Great Place to Work institute since 2012 and we are proud to be ranked by them in the top 30 UK best large places to work.
Our business approach is underpinned by our core values Integrity, Customer focus and Expertise or ICE. These values support our whole philosophy and way of working and we are always looking to attract talented individuals with either industry knowledge or specialist skills that will help us deliver consistently to these values.
Commitment to Diversity and Inclusion
We have a clear commitment to equality of opportunity and diversity encouraging fairness and equality of treatment for all. As such we encourage applications from all backgrounds.
We recognise the value of a workforce in which people from diverse backgrounds are encouraged to introduce fresh ideas and contribute to the business goals.
We are committed to providing a diverse and inclusive environment with inclusive employment policies, such as progressive flexible working and parental policies.
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