Do you have a good background in sales Administration including the use of a CRM system (ideally Salesforce), and do you want to help grow a company that really makes a difference? If so, look no further, as Kenyon International, part of the Air Partner Group and Leaders in Emergency Services, Crisis Management and Incident Response, are looking for a Sales Administrator to join their Bracknell based team.
You will play an essential role in assisting our Commercial Department with administration, dealing with incoming and outgoing sales generation and our various course bookings. In addition, you will be responsible for identifying trends and providing analytics and statistics relating to sales.
This position carries significant responsibility that requires diligence and attention, as well as excellent customer focus.
This role is currently a 12 month fixed term contract. Although we cannot promise another role after this period, Kenyon and the Air Partner Group have many divisions, and our Talent Team will keep you informed about any extension to this contract, or about any other suitable opportunities should they arise.
So apply now and get your foot in the door of a globally successful organisation that supports their own!
You Will:
- Ensure rigorous administrative support to the Commercial Department whilst adhering to the highest standards, ensuring that Kenyon continues to develop a reputation for excellence, quality and value for money, whilst striving for continual improvement.
- Assist with incoming and outgoing sales generation and course bookings.
- Support initiatives and activities in line with the Kenyon business plan.
- Identify trends, provide analytics and statistics relating to sales.
- Deal with all customer sales calls and emails.
- Update and maintain the sales database - enter customer information, update contact details, record interactions and sales activities, ensuring data integrity and accuracy.
- Assist with generating sales reports and provide regular updates on sales metrics.
- Plan and administer accommodation, transportation and flights for both UK and Overseas travel within the Commercial department.
- Minute and note taking from the Commercial meetings and feedback sessions.
- Undertake the electronic and hard copy filing of all commercial documentation.
- Plan and administer the archiving and destruction of expired Customer records
- Respond to customer inquiries promptly / professionally via email, phone or in-person.
- Provide information about products / services, pricing and course availability.
- Assist in resolving customer complaints or by coordinating with relevant departments.
- Collaborate with others to ensure timely / accurate delivery of products to customers.
- Maintain ISO9001 standards, where applicable, in relation to office documentation and records.
- Assist in organizing sales events, trade shows, and conferences. Coordinate logistics, manage registrations, and provide on-site support when necessary.
- Keep up with new Products and Services and drive new business where possible.
- Build and maintain strong relationships with customers by providing exceptional customer service. Follow up with customers to ensure satisfaction and identify opportunities for upselling or cross-selling.
What we are looking for:
Essential:
- Previous experience in a similar sales administrative role
- Experience using a CRM - Customer Relationship Management – System, ideally Salesforce
- A motivated self-starter, passionate about accuracy and attention to detail
- Computer literacy with good experience using core MS Office products, including Excel
- Previous experience of collecting and analysing data to identify trends and patterns
- A clear, calm, confident spoken and written communicator
- Keen attention to detail and an ability to critically review own output
- Previous experience as a member of a cohesive and effective sales team
- A desire to learn and acquire new knowledge and skills
- An ability to upsell
Desirable:
- Previous experience of Salesforce
- Previous experience of MS Project
About Us:
Welcome to Air Partner – where the skies are not the limit, they're just the beginning!
Established in 1961, Air Partner is an international aviation services group and we're inviting you to join our crew. As a key player in the Wheels Up family, we're soaring to new heights in private aviation and aviation services with a team of over 2000 professionals globally. We're also proudly a Delta Air Lines premium partner – talk about flying in good company!
Providing world class aircraft charter services and aviation safety and security solutions, we're the go-to for industry giants, commerce champions, governments, and private jetsetters. We also flex our wings in both civil and military circles globally.
Air Partner Services Division comprises Baines Simmons, Redline Assured Security Ltd and Kenyon International Emergency Services. Baines Simmons offers aviation safety management and fatigue risk management. Redline Assured Security delivers government-standard security training, consultancy, and solutions to regulated, high value and high threat environments. Kenyon International Emergency Services is a world leader in emergency planning and incident response.
But we're not just about the skies; we're about creating an atmosphere where you can thrive. We're committed to diversity, equity, and inclusion, and it's not just lip service. Our Environmental, Social, and Governance Strategy and our Diversity, Equity & Inclusion forum aren't just policies; they're our way of life.
We were the first corporate sponsor of the European Pride in Aviation Network (EPAN) and proudly support our local communities through charitable initiatives and volunteering.
We're not just a company; we're a family, and we're on the lookout for more incredible individuals. Are you ready to belong? If you're thinking, "That's the place for me!" – we'd love to learn more about you. Plus, we're not just saying it; as a Disability Confident employer we guarantee an interview for any disabled person meeting our job criteria. And If you require any reasonable adjustment during any part of the recruitment process, That's not just a promise; it's our commitment to an inclusive future.
What's the next step? A virtual interview where you get to show your stuff to our Talent Acquisition team. And if all goes well, you'll be meeting our business teams in person. Need any adjustments for the journey? Just let us know; we're all about making sure you're comfortable and confident.
We encourage applications from every background so if you're ready to make your career take off, check us out at www.airpartnergroup.com. Your next adventure is just a click away!
