Key Account Manager

ITPS • Chester-le-Street, ENG, United Kingdom • 16h ago

Job Description

An exciting opportunity to join ITPS as a Key Account Manager to provide support across our existing customers . In this role you will build and maintain effective long-term relationships with decision makers and influencers across our customers and within ITPS. This is not a pure sales role, your targets will be to maintain and organically grow our existing portfolios.

If you have a keen interest in the IT industry or a desire to expand your existing account management experience, this could the role for you.

You will be joining a company at the forefront of innovation in the IT industry, as part of an agile and strategically important team, read on to find out more:

KEY RESPONSIBILITIES

Support Senior Account Managers in the development of new deals and secure internal approval and sign off
Day to day management of customer accounts and a key point of contact for ITPS Account Directors
Follow leads to create New Business opportunities via Networking
Solve complex requests/issues working across internal ITPS functions and various customer contacts to ensure requests/issues can be resolved quickly and to customer satisfaction
A critical member of the Operational Sales Team responsible for customer satisfaction, retention, and engagement
Drive revenue, growth and EBITDA achievement by delivering existing and new services and targeting customer engagement
Communicate customer requirements/ business drivers to direct and indirect customer team to support customer experience
Support regular status and strategy meetings with the customers to understand their needs and link them to ITPS’s product and service strategies

WHAT WE ARE LOOKING FOR FROM OUR CANDIDATES