Job Title: ISM Coordinator / ISM Technician
Job Location: London
Job Type: Onsite
Salary Range: 25,000-30,000 per annum
Purpose:
The ISM Coordinator will manage the day-to-day activities of the ISM Technicians and report to the regional Infrastructure Service Management Lead.
The remit of the team will include the receipt, building, configuring, installing, moving, repairing, and decommissioning desktop assets. This will also include inventory and stock management.
They will provide procedural support to their team to ensure projects are executed in accordance with established operating instructions.
They will be the primary interface for move projects for Corporate Services and as well as the first escalation point for any IMAC related activities for their region.
Key Responsibilities:
Ensure Hardware Inventory Management ensuring stock levels are constantly monitored.
Hardware ordering and receipt through our internal ordering system.
Manage client expectations.
Coordinate ISM projects, ensuring proper planning and resourcing.
Manage the execution of ISM projects in line with firm policies.
Manage daily workload of the ISM Technicians.
Follow Client processes and procedures.
Serve as point of escalation for issues.
Dispatch Ticket Management using ServiceNow for queue monitoring including quality checks, aged ticket remediation and escalation as required.
Act as central point of contact for vendors.
Knowledge Management Process - Review and validate technical solutions; also provide feedback to improve the knowledge repository and maintain knowledge articles for the function.
Coordination of key hardware initiate
Key Attributes:
A wide range of experience in a Technology role, preferably in the financial or Investment Banking industry.
Able to demonstrate strong team leadership skills.
Proven experience of adherence to detailed processes.
Self-motivated personality with a very high level of attention to detail.
The ability to maintain and develop formal and informal relationships with key stakeholders.
The ability to multi-task in a high paced and demanding environment is crucial.
