Application Support Engineer

Anson McCade • Cheltenham, ENG, United Kingdom • 14h ago

Job Description

Application Support Engineer – Java

Location: Cheltenham | Innovation Consultancy | Hybrid Work Environment

This is an exciting opportunity for an Application Support Engineer with a strong Java background to join a leading innovation consultancy. You’ll be part of a dynamic team dedicated to delivering high-quality solutions for clients across various industries, focusing on enhancing application performance and user experience.

The Role

In this role, you will be responsible for providing technical support for applications, diagnosing and resolving issues, and ensuring seamless operation of software solutions. You will collaborate closely with development teams to improve application functionality and performance while maintaining a strong commitment to client satisfaction.

Location & Flexibility

Location: Cheltenham-based with a flexible hybrid working model
On-site Requirements: 1-2 days per week

Key Responsibilities

Provide expert support for Java applications, addressing and resolving technical issues promptly
Collaborate with development teams to identify and implement enhancements to applications
Conduct root cause analysis to prevent recurring issues and improve system reliability
Monitor application performance and implement optimizations to enhance user experience
Document support processes and contribute to knowledge-sharing initiatives within the team
Act as a primary point of contact for clients, ensuring timely and effective communication regarding application performance

Your Profile

Proven experience in application support with a strong focus on Java technologies
Solid understanding of software development processes and methodologies
Excellent problem-solving skills with the ability to diagnose and troubleshoot complex technical issues
Strong communication skills for effective interaction with both technical and non-technical stakeholders
Experience in a consultancy environment is a plus, along with familiarity with agile practices
A degree in Computer Science, Software Engineering, or a related field is preferred

This role offers a fantastic opportunity for an ambitious Application Support Engineer to contribute to innovative projects within a supportive consultancy environment. If you are passionate about technology and enjoy solving challenges, we encourage you to apply and join a team that values creativity and collaboration.