Job Title: Bi-lingual English and Italian Speaking 1st Line Analyst
Location: Remote
Rate: Competitive
Duration: 12 month contract
Deloitte
Working with the Deloitte Associate (Contractor) Programme means we can offer you the opportunity to work on a variation of industry and client related projects. Our aim is to retain the best talent and so when your project end date nears our team of Talent Community Advisors will be working with you to look at alternative projects within the firm that suit your experience should you wish to continue with Deloitte.
Role Details
As the first line of support for our Italy, Greek and Malta based colleagues, you’ll have to be on the ball. Providing IT Support over phone, webchat and self-service. Delivering first-time fixes across a variety of applications and technologies requires aptitude.
It’s a busy team that demands a ‘can-do’ attitude to problem solving. The ability to take ownership and manage a problem to its successful resolution will be key. You’ll need to use your initiative and be flexible in your approach in order to professionally and efficiently deliver the results your colleagues need.
Key Skills
- Bi-lingual, able to speak English and Italian fluently
- Ability and knowhow to provide IT Support over phone, webchat and through self-service
- An aptitude to deliver first-time fixes across a variety of applications and technologies
- Problem solving
- Excellent customer service skills
Desired Experience
- To be considered for this position, you’ll ideally have experience in a service desk role, dealing with volume calls and enquiries
- A working knowledge of Windows 10 and 11 in a corporate and IT service desk environments would be advantageous
- You should also be a team player with a calm and courteous manner and confident you can communicate well professionally at all times
IR35
As a means of managing tax, commercial and reputational risks, Deloitte prohibits the use of Associates through Personal Service Companies (‘PSCs’). All Associates must contract under PAYE arrangements through a Deloitte approved ‘Employment Company’ (aka ‘umbrella company.’)
