Advance the automotive market and advance your career at Gentex! Join a collaborative culture devoted to innovation, cooperation, and continuous improvement. Your ideas are not just heard, they are celebrated! Explore Gentex today!
PRIMARY RESPONSIBILITIES:
- Be the first point of contact for the customer regarding all technical aspects of Gentex's product portfolio.
- Be part of a global account team.
- Create and maintain a customer network focusing on engineering to promote Gentex's growth.
- Strategically establish and manage a customer network with an engineering focus to propel Gentex's growth.
- Understand the customer roadmap and future needs to align the Gentex technology portfolio with Sales, PM, and the product team.
- Find niches to position Gentex products.
- Support the escalation, communication and resolution of issues, timing, specifications, etc.
- Operate closely and in conjunction with the Sales and Customer PM to support and deliver on
- strategic initiatives in support of Gentex OEM Customer Team priorities and needs.
- Understand, anticipate and communicate the customer’s needs, specifications and requirements.
- Understand, represent and negotiate Gentex’s priorities with the customer.
- Working knowledge of customer systems, processes, and requirements.
- Supports the completion and communication of these processes through the development and product life cycle.
- Coordinate regular formal and informal touchpoints with key engineering and vehicle platform team customer contacts.
- Support all customer activities in conjunction with Sales, Program Management, Core engineering teams and Quality.
- Assist in all engineering changes and coordinate the resolution of quality concerns and improvement initiatives, working closely with cross-functional teams to address and resolve them promptly.
- Provide customer plant on-site support as necessary to help resolve quality concerns and coordinate changes.
- Develop key contacts at the OEM production site.
- Provide assistance and input on shipping and material concerns.
- Remains present formally and informally at the customer(s) on a regular basis.
POSITION DEMANDS:
- Automotive experience working directly with or for related customers/ suppliers.
- Engineering degree or equivalent required.
- Significant travel to corporate headquarters in the USA. 2-3 times/year. Ideally several extended
- periods (2-4 weeks at a time) during the first year to learn and network within Gentex.
- Excellent existing network within related customers/ suppliers.
- Professional communication skills.
- Self-starter.
- PC skills and experience with the customer-based portal and CAD release system.
- Proficiency in CAD software is preferred, focusing on modifying and releasing technical data in customer-based portals.
- Working knowledge of internal processes and procedures at the OEM customer.
- Needs to support all the engineering teams at the OEM.
- Experience in quality management tools and methodologies, such as FMEA, Six Sigma, and root cause analysis, is preferred.
- Travel to Gentex Coventry's office and customer facilities frequency and regularly
- Full UK Driving License required
HOW YOU'LL DO IT:
- Complying with all Company policies and procedures, safety regulations, company safety policies and safely perform all duties, including but not limited to, promoting a safe workplace.
- Maintaining a high level of honesty, integrity and confidentiality with respect to company matters.
WORKING RELATIONSHIPS:
- This position reports to INTL Engineering Manager.
- Significant Interaction with all levels of sales, commercial management, purchasing, production departments, quality, electrical, software, and mechanical engineering departments.
Gentex is an equal opportunity employer
Gentex extends equal employment opportunities to qualified applicants and employees regardless of an individual’s race, color, religion, national origin, age, sex (including pregnancy, gender identity, and sexual orientation), disability, marital status, height, weight, or any other reason protected by law.
