Job Description:
Real Recruitment is a new exciting company specialising in recruitment services, done differently to anything else you have seen so far. We connect businesses with top-tier talent, using data driven resource and AI. We have a huge focus on building strong client relationships and providing tailored solutions to meet specific hiring needs. Our business has a process-driven approach to ensure efficiency and client satisfaction.
If you are driven enough to oversee everything from candidate sourcing to delivering comprehensive recruitment solutions, we want to hear from you! As the business is growing rapidly, come join us as a Client Success Manager to help our clients find the right people while delivering a positive and professional recruitment experience.
This Client Success Manager will manage client relationships, understand their recruitment needs, and help connect them with top talent. You’ll play a pivotal part in driving business growth while delivering an exceptional recruitment experience.
Responsibilities:
Client Relationship Management: Build strong relationships with both clients and candidates, acting as the primary contact.
Understanding Client Requirements: Work closely with clients to understand their hiring needs, culture, and specific job roles.
Candidate Sourcing and Placement: Collaborate with recruitment teams to find, vet, and place suitable candidates.
Contract Negotiation: Handle contract terms, ensuring mutual satisfaction for both clients and candidates.
Client Retention and Growth: Focus on client satisfaction to encourage repeat business and long-term partnerships.
Market Research: Stay informed on industry trends to offer strategic insights to clients.
Problem-Solving: Addressing client concerns and resolving issues efficiently.
Reporting: Providing regular updates to clients and internal stakeholders on account performance and strategy.
Candidate Shortlisting: Work with the recruitment team, interview, and shortlist candidates, presenting those suitable to the client
Negotiation & Onboarding: Assist with salary negotiations, offer management, facilitating the onboarding process for candidates.
Performance Monitoring: Ensure the candidate’s performance aligns with client expectations post-placement and offer support where necessary.
Client Retention & Development: Continuously assess the client’s future hiring needs, fostering long-term partnerships by anticipating staffing requirements.
The purpose of this Client Success Manager is to maintain and grow relationships with clients. This includes acting as the main point of contact for client communication, understanding client needs, and ensuring services or products are delivered effectively. The role also focuses on identifying opportunities for upselling or cross-selling, driving client satisfaction, and meeting sales targets to support business growth.
A proven track record in sales, and highly organised, with a focus on implementing and maintaining structured processes to streamline operations and achieve business goals. You will be managing financial aspects of client accounts, including issuing, tracking invoices.
Benefits:
Competitive salary and commission structure
Pension Contribution
Flexible working culture
Generous Annual Leave Package
Birthdays off
Extra Day holiday for every year worked
Company social events
Smart Casual dress Policy
Volunteering Opportunities
Team monthly, Yearly, quarterly incentives
How to Apply:
To apply for this position, please submit your CV and let’s hope that you are the ideal candidate for this exciting opportunity to join our business!
