Role: Field Support Engineer
Job Type: Permanent
Location: Fawley, Southampton (On-site)
Ready to utilise your skills in diagnosing, troubleshooting and resolving technical problems? Do you have experience working with problems in hardware and software?
Join us as a Field support Engineer.
Careers at TCS: It means more
TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.
- Be part of an exciting team where you will be challenged every day.
- Work closely with the range of teams within the business to bring products to life.
- Work with customers and identify opportunities to support their strategy and improve their processes across functions.
The Role
As a Field Support Engineer, you will be responsible for providing third-level technical support to our global user base. You will work with a dedicated focus on supporting end user computing (EUC) technologies across four technical towers; Collaboration, Identity and Access, Unified Communications and Client Infrastructure.
Key responsibilities:
- Provide second-line investigation and diagnosis.
- Resolve and closes incidents/service requests as per the procedures & allocated timelines.
- Log relevant incident/service request details as per process in ITSM tool.
- Communicate with client regarding incident progress.
- Ensure tickets are updated at all times until issues are resolved.
- Comply with Quality Health Safety Environment (QHSE) and IT policies.
- Liaise with clients, IT support groups and 3rd party providers when necessary.
- Perform staging of PCs.
- Perform IMAC (Install, Move, Add and Change) of End user hardware (Laptops, desktops, mobile devices, printers, desk phones, meeting room devices etc.).
- Conduct hardware and software maintenance and support.
- Troubleshoot and resolves PC incidents and/or VIP requests.
- Assist with Site Security Officer (SSO) on IT security issues and virus elimination.
- Creates/maintain documentation for scope of work.
- Special events coverage, meeting room & VCON & voice devices support.
- Centralised hardware and Spare part stocking and local site inventory management and asset management.
- Stock management.
- Break fix services to nearest small sites - leveraging shipping options (Device exchange or Loaner PC)
- Hardware vendor coordination for Break fix.
Your Profile
Key skills/knowledge/experience:
- Strong knowledge of desktop/laptop hardware
- Good knowledge of Win 10, Win 11 & MS Office
- Understanding of daily operations and delivery processes
- Knowledge / exposure on ticketing tools (Service Now)
- Strong Troubleshooting Skills
- Knowledge of hardware, operating system & software knowledge of laptops, desktops & mobile devices, printers etc.
- Working knowledge of supporting computer peripherals, like printers, scanners and non-standard devices etc.
- Understanding of active directory and networking.
- Hardware, operating system & software knowledge.
- Clear and strong customer focus and relationship building skills.
- Good interpersonal and communication skills.
- Flexibility and ability to prioritize.
- Ability to perform in adverse situations.
- Good analytical and coordination.
- Strong work ethic, combined with the ability to work independently.
Rewards & Benefits
TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.
Diversity, Inclusion and Wellbeing
Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998.
We believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity and inclusion motto is ‘Inclusion without Exception’. Our continued commitment to Culture and Diversity is reflected across our workforce implemented through equitable workplace policies and processes.
You’ll find a welcoming culture and many internal volunteering and social networks to join (these are optional). Our diversity, inclusion and social activities include 12 employee networks such as gender diversity, LGBTQIA+ & Allies, mental health, disability & neurodiversity inclusion and many more, as well as health & wellness initiatives and sports events and we sponsor the London Marathon.
We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.
If you are an applicant who needs any adjustments to the application process or interview, please contact us at vimal.chandran1@tcs.com with the subject line: “Adjustment Request” or call TCS London Office 02031552100 to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process.
Join us and do more of what matters. Apply online now.
