Being part of EssilorLuxottica means being part of a passionate international and diverse community of 190,000 individuals working towards a common mission, help people “to see more, be more”.
With a global presence in more than 150 countries, an incredible heritage, and a fascinating vertical integrated business model, EssilorLuxottica offers endless development and career opportunities worldwide and learning possibilities at every turn.
Born in 1971, Sunglass Hut started as a small family business running a kiosk in a Miami mall. After 50 years and over 3,000 stores worldwide, we’re celebrating where we’ve been and where we’re going – bringing that same family feel and welcoming spirit as the very first kiosk to our stores today.
Job Scope and Main Responsibilities
A Store Manager oversees all aspects of store operations, including sales, profitability, recruiting, maintenance, and inventory control as well as ensuring excellent customer service is delivered. A store manager is expected to improve the overall business performance and achieve objectives through effective management, leadership, and development of the people in their team. As a EssilorLuxottica ambassador the store manager will role model the EssilorLuxottica values and the Sunglass Hut culture.
Responsibilities
- Oversee the store’s day-to-day operations.
- Ensure all KPI targets and expectations are delivered.
- Ensure costs are kept to a minimum and stock loss is in within company guidelines.
- Regularly analyses sales performance, maximising strengths and reviewing poor performance to establish an action plan for improvement
- To follow all company policy and procedures to ensure safety and security of the business
- Network effectively with internal and external stakeholders
- Keep abreast of and be knowledgeable of competitor activity
- Deliver memorable customer service and exceptional product knowledge
- Maintain inspiring visual merchandising in store as per guidelines
- Ensuring that the store is always on top of the competition by being commercially focused
- Recruit, lead, motivate and inspire your team to succeed in store
- Create an engaging and positive working environment
- Establish a store culture that embraces diversity and maximises the learnings from a diverse team
- Lead store team to deliver brand story (and Sunglass Hut experience, if applicable) through effective store management
- Set and execute sales performance goals to increase profitability
- Hire, train, and assess store employee's productivity and performance
- Maintain orderly, presentable appearance of the store
Technical Skills - Portrait of a Perfect Candidate
- Strong selling skills
- Problem solving ability
- Excellent customer service skills
- Excellent communication and listening skills
- Time Management skills
- Persuading & influencing skills
- Coaching & development skills
- Performance Management skills
- Leadership skills
- Highly commercial
- Able to networking effectively
- Results driven
- Problem solving ability
- Good knowledge of Microsoft Office package
- Customer centric with a positive attitude
What we offer
- Great benefits such as free eyewear, generous holidays allowance, pension package, monthly bonus and commission structure, etc..
- Internal mobility across countries, brands and departments
- Career progression and development
- Generous incentives conducted in store
Qualifications
- High school education or equivalent experience
- 2+ years' store management experience
Languages
- English fluent
- Other Languages
