Customer Success Manager

Arius Recruit • Crewe, ENG, United Kingdom • 21h ago

Job Description

Senior Customer Success Manager – SaaS

Join a fast-growing company in the SaaS space, with a reputation for innovation and employee progression. Having recently secured multimillion-pound investment, this company is expanding its product offerings and team, making it an exciting time to be part of their journey.

About the company:

Rapidly growing SaaS business with a strong reputation for delivering impactful solutions
Recently received significant investment, driving product innovation and team growth
Known for a supportive culture where employees stay and progress in their careers
Opportunity to be part of a company making waves in its industry

About the role:

Act as a strategic partner for high-value clients, ensuring long-term success and business growth
Lead key client interactions and communicate between internal teams and external clients to provide tailored solutions
Develop and execute strategic account plans to deliver short, medium, and long-term value for clients
Use data-driven insights to recommend optimizations and help clients maximize the value from the company’s solutions
Collaborate with internal teams to align company offerings with client needs, and help drive impactful results

About you:

Strong commercial acumen with experience calculating ROI for high-value clients
Leadership experience, including managing teams and influencing internal stakeholders
Exceptional client relationship and stakeholder management skills
Proven ability to drive customer-centric initiatives and work on multiple high-pressure projects
Strong understanding of technology, with a proactive attitude towards learning and development
Experienced in presenting and influencing senior-level stakeholders, with excellent communication skills

Package:

Salary up to £60,000
Hybrid working model: 2-3 days a week in office
Competitive benefits and a clear path for career progression within a fast-growing company

Explore a wide range of senior and experienced Sales, Account Management, and Customer Success jobs across the UK and internationally. Arius is a leading sales recruitment agency for companies seeking to recruit experienced Sales and Executive-level professionals. Specialist sectors include SaaS, DeepTech, FinTech, RegTech, AI, Data & Analytics, Financial Crime software, and more.

Arius Ltd is acting as an employment agency in relation to this vacancy.