Technician

Akkodis • Stevenage, ENG, United Kingdom • 1w ago

Job Description

The office is on a high level security location and will require Full UK Security clearance to the highest level. Applicants who don't meet this criteria will be rejected due to national security.

Reporting to the Conferencing Team Leader the primary function of the Faults Technician is to provide a rapid response to logged faults as well as commissioning equipment prior to deployment.

You will be responsible for providing support along with a team of dedicated operators at the Stevenage Office in conferencing-based tasks.

Key responsibilities of the role include but are not limited to:

Deal with telephone enquiries and information requests
Managing multiple faults queues within agreed SLA’s
Record detailed and accurate fault information for distribution between departments
Checking equipment for anomalies before installation
Configuring equipment before installation
Remotely commissioning installed equipment
Conference troubleshooting
Collaborating with installation engineers on booked and ad hoc tasks

What you need to succeed: