A boutique Financial Planning and Wealth Management firm that provides financial planning and investment management services to a select group of discerning, high-net-worth bespoke families.
Package Details:
• Competitive salary
• Flexible working: 3 days office, 2 days WFH
• Pension scheme
• Employee Benefits: 4x DIS plus income replacement policy 75% of Salary
• Bonus scheme
• 25 days holiday + bank holidays
Purpose of the role:
As Client Services Executive, your role will be to assist our Founding Partners and Directors by providing full administrative support and maintaining close contact with clients to deliver a professional, compliant, and effective service.
Duties and Responsibilities:
Your duties will include but not be limited to:
• Provide an excellent service to clients, both external and internal, together with third-party providers.
• Develop and maintain effective relationships with clients, colleagues and third parties.
• Ensure processes are followed; tasks include end-to-end management of account opening, onboarding, and transfer processes, consulting with operations teams where appropriate, processing client payments and account amendments.
• Arrange client meetings to support the adviser.
• Ensure that financial transactions are completed correctly and files are fully FCA compliant.
• Manage and track pipeline activity providing regular updates to both the client and the adviser(s).
• Contact and liaise with the relevant product providers/third parties.
• Be aware and act upon any compliance, risk, and quality issues.
• Provide recommendations/improvement ideas to increase operational efficiencies within the team.
• Maintain and build good relationships with the team and wider team.
The Ideal Employee:
Experience required:
• Ideally, 2 to 5 years of proven experience in the financial services industry.
Skills
• Strong Ethic of Client Service
• Ability to work under pressure and prioritise work
• Friendly, open, positive, and polished demeanour.
• Naturally can build good relationships with Partners, Clients, and 3rd parties.
• Organisation and prioritisation skills.
• Has excellent time management skills and experience of successfully achieving deadlines and working without close supervision.
• Excellent verbal and written skills with an eye for detail.
• Professional approach.
• “Can do” attitude, enjoy contributing and willing to go the extra mile.
• Confident in using various IT systems, especially MS Word, Adobe Sign and CRM’s.
• Excellent time management skills and experience of successfully achieving deadlines and working without close supervision.
• Ability to use judgement and reasoning to propose solutions to problems.
• Enjoys having fun
