Jobs search

IT Support Analyst

Harper Recruitment Group • Nottingham, ENG, United Kingdom • 1w ago

Job Description

1st Line Support Agent x 4

£12.92 per hour

Remote, Nottingham

37.5 Hours, Monday to Friday

6 Months

Start date: ASAP

We have an exciting opportunity for 1st Line Support Agents to join our client based in Nottingham.

We're looking for analytically minded candidates with service desk experience to support their service desk department for 6 months. This is an opportunity to work for a highly reputable and innovative company who are celebrating growth and expansion due to their continued market dominance.

Duties will include:

Working in a frontline support role to triage, process and resolve a high volume of tickets through an internal system
Ensuring SLA's are met
Collecting relevant information to ensure issues are resolved accurately
Contacting clients via software, email or phone when needed
Escalating more complex tickets where appropriate

Skills and experience required:

Naturally analytical and ability to problem solve
1 year of experience in a Help Desk role
IT Proficient including SQL, Microsoft 365, Excel and Word
Ability to prioritise tasks
Experience in customer-focused positions
An excellent communicator

Additional Information: You will need to commute to the office in Nottingham on your first day to collect equipment/complete onboarding. After this, the role will be remote.

Due to the large volume of applications we receive, we are unfortunately unable to contact all candidates. If you have not heard from a Consultant within the next three business days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.