Letting Manager North Ayrshire
The Role Overview:
This is a newly created role, supported by funding from Safe Deposit Scotland. It is a unique and exciting opportunity to build Homes for Good operations in North Ayrshire and the West. We are looking for a motivated self-starter, who shares our values-led approach and with solid experience of the private rented sector to increase both availability and quality of homes in North Ayrshire. A unique part of this role will be to design and deliver engagement and educational opportunities to provide advice to landlords and tenants in the area, promoting best practice and knowledge of rights and responsibilities.
Full support will be provided from our team in Glasgow. Our ambition is for this new role to expand our existing portfolio, and we have software, systems and processes in place to support operational delivery.
Themain areas ofresponsibilitiesof the role are:
Pre Tenancy Management
- Marketing, valuations and viewings
- Comprehensive tenant checks and application management
- Carrying out detailed property and key inventories
- Managing deposit registration
- Advertising properties on social media
Managing Landlord and Tenancy Sustainment
- Leading on tenancy agreements and tenant support
- Rent collection and arrears management
- Carrying out visits every 3 months
Reporting on property condition
- Managing repairs and compliance
- Sustaining high level of landlord and tenant satisfaction through excellent communication
- Resolving complaints in proactive and forward-thinking way
End of Tenancy Management
- Leading on all aspects of notice management
- Completing a comprehensive checkout report
- All aspects of deposit management including disputes
- Carrying out void work assessments and seeing it through to completion
Promoting Good Practice for PRS in North Ayrshire
- Leading on business development and marketing strategies in the area
- Promoting our values and mission to a wider audience and generating new landlord leads
- Developing and delivering activities for landlords and tenants seeking advice in PRS
Partnership with NAC and raising quality of PRS
- Leading on outreach and creating partnerships with local authority and stakeholders
- Raising awareness of high standards of PRS
- Providing solution to housing pathways and local owners
About you:
- Qualified as a letting agent (LETWELL/ SafeAgent/ ARLA Property Mark)
- At least 3 years experience in lettings and property management
- Full UK driving licence & access to a car for work purposes
- Demonstrable customer care skills and positive attitude
- Excellent communication skills with tenants, landlords, colleagues, contractors & stakeholders
- Excellent IT skills(previous use SME Professional desirable but not essential)
- Ability to work alone in a self- directed way, as well as work alongside colleagues as part of a team
- Excellent organisation skills with an ability to work under pressure in changing & complex situations
- Ability to complete tasks to a high degree of accuracy within agreed timescales
- Committed to our business objectives of being values driven, impact driven & data driven
Job Type: Full-time
Pay: £30,000.00-£32,000.00 per year
Benefits:
- Flexible working / work from home
- 30 days leave, increasing to 35 days after 2 years
- Extra day off for your birthday
- Enhanced sick leave and family leave
- Paid compassionate and bereavement leave
- Pension
- Various training options to enhance your personal and professional development
Schedule:
- 8 hour shift
- Day shift
- Flexitime
- Monday to Friday
- No weekends
Licence/Certification:
Work Location: In person
Working at Homes for Good
Our team is a brilliant group of people: smart, committed, caring.Our offices are warm and welcoming, pet-friendly, and home to the occasional team bake off...
If you think you'd be a good fit for this role, we'd love to meet you.
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