F&B Assistant Manager
Full-Time: 48 hours
Location: P&J Live
Who we are
We are ASM Global, and we host breath-taking live events at our venues around the globe. Our impressive network of over 350 Stadiums, Arenas, Conference Centres and Theatres have welcomed some of the World’s most exciting Music Artists and Sporting Events. Our vision is to connect the world through inspiration, innovation and imagination to realise the potential of the spaces and places that bring people together
About P&J Live
Opening back in September 2019, the £333 million complex, has established P&J Live as the largest event complex in the North of Scotland, boasting world-class conference and exhibition facilities for organisers and delegates across the globe, all sustainably powered by local, renewable energy sources.
P&J Live is operated by ASM Global, the world’s leading venue management and services company, connecting people through the power of live experiences
About the Role
To support the Food & Beverage Managers in delivering seamless F&B operations, ensuring a consistently high standard of service for all guests. This role is key in helping the venue meet its sales targets while maintaining a guest-focused approach. By assisting in the smooth execution of daily operations and promoting a positive guest experience, the position plays a vital role in fulfilling the venue’s vision to prioritize guest satisfaction in all aspects of the service.
What we can offer
Hosting events is what we do best, and we want our People to experience that too - enjoy access to discounted tickets to unleash your superfan for all your favourites.
You will work hard at ASM, but you will be rewarded with lots of time to relax and rest with 25 days annual leave
We understand that you have a life outside of work and want to ensure that your loved ones will always be taken care of whilst you’re contributing to our success with our Life Assurance policy.
A healthy contribution of % Pension so that your golden years are spent ticking off the items on your bucket list.
Got a dental bill? Need to book a counselling session? Or even help with Physio costs? With the support of Healthshield; ASM will support with these unexpected costs. For you and any children.
We understand that from time to time you might need a bit of support to get you back to feeling your best, so we have teamed up with AXA Health to provide our people with an Employee Assistance Programme (EAP) to support mental health in the workplace.
We are visionaries: both physically and metaphorically! When you join ASM you will be entitled to eye care vouchers and a contribution towards any glasses you require.
Your Responsibilities
- Assist the F&B Manager in overseeing the day-to-day operations of all Food & Beverage areas, ensuring smooth and efficient service delivery.
- Maximise the use of available resources to ensure profitability and operational efficiency.
- Lead and manage a team across various F&B areas, including suites, VIP bars, kiosks, conference, and banqueting, ensuring a high level of customer satisfaction.
- Coordinate with F&B Managers, other venue departments, and external contractors to ensure seamless event execution for clients.
- Monitor and manage the EPOS (Electronic Point of Sale) system daily, providing reports as required.
- Oversee stock ordering in line with the events calendar and raise Purchase Orders according to company procedures in collaboration with the warehouse manager.
- Ensure stock levels are maintained and aligned with upcoming events to avoid shortages or overstocking.
- Recruit, train, motivate, and manage staff, including casual employees, to maintain a high-performance team. Handle delegation, performance management, and discipline when necessary.
- Ensure full compliance with health & safety, food hygiene regulations, and all relevant legislation within F&B operations.
- Undertake any other reasonable duties as assigned by the F&B Manager to support the overall operations.
Key Skills and Experience
- Impeccable customer service skills and a passion for delivery with finesse.
- Experience operating in a fast-paced premium environment in either hospitality or retail.
- Professional and articulate communication skills.
- A track record working in a guest/ customer facing role.
- A can-do approach with a positive attitude when it comes to facing challenges.
Recruitment Process Outlined:
1st Stage- Intro Call with Talent Team
2nd Stage- F2F Meeting with F&B Manager
Inclusive Workplace
At ASM Global, we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. There’s never been a better time to join our team. We aim to be an inclusive organisation, trusted and admired by our employees, customers, and suppliers. Join us and make a significant impact from day one.
We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements.
If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application. We are dedicated to providing a fair and transparent assessment process and will do our utmost to accommodate your needs.
