Call Center Customer Service Representative

Meraki Talent Ltd • City of Edinburgh, SCT, United Kingdom • 2w ago

Job Description

Call Centre Customer Service Representative

Edinburgh **must live in or around Edinburgh, Scotland**

Permanent, Full-Time

Competitive Salary + Benefits

Meraki Talent is working alongside an established organisation to support them in the growth of their Customer Service team in Edinburgh.

Our client prides themselves on delivering top-notch customer service to their clients and customers and are looking for enthusiastic, friendly, and motivated individuals to join their dynamic team. If you have a passion for helping people and solving problems, this is the perfect role for you!

Key Responsibilities:

Answer incoming calls and provide excellent customer service.
Handle customer inquiries and complaints professionally and courteously.
Resolve issues and troubleshoot problems quickly and efficiently.
Accurately record details of customer interactions into the system.
Provide information about products, services, and policies.
Work closely with other departments to ensure customer satisfaction.
Maintain a positive and empathetic attitude towards customers at all times.

Requirements:

Proven experience within a call centre/customer or client services role
Strong communication skills (verbal and written).
Ability to handle a high volume of calls while remaining calm under pressure.
Problem-solving skills with attention to detail.
Basic computer literacy, including proficiency in using CRM systems and MS Office.
Indefinite right to work in the UK as sponsorship is not provided.

What’s on Offer:

Comprehensive training and ongoing support.
A positive and inclusive work environment.
Career growth opportunities.
Competitive salary with performance-based bonuses.

If you're ready to be part of a supportive team that values your contribution, we'd love to hear from you!

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