As a forward-thinking housing provider, we are looking for a talented individual to lead our Anti-Social Behaviour (ASB) team in delivering proactive and preventative services that make a real difference to our customers.
The Role:
As the ASB Team Manager, you will take the lead in managing our ASB services, working towards early intervention and reduction of anti-social behaviour within our communities. You will ensure a customer-centric, holistic approach, collaborating with internal teams and external partners like local authorities and police. With responsibility for a team of 5-6 ASB Case Managers, you will champion a high-performance culture while ensuring the effective resolution of cases.
You will also have ownership of our ASB policy and toolkits, ensuring compliance with all relevant legislation and best practice standards. Your role will involve driving improvements using data and insight, developing strategies, and overseeing the performance and quality of the ASB service.
Key Responsibilities:
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- Lead a proactive ASB service focused on early intervention and customer-centric solutions.\t
- Oversee the development, implementation, and compliance of ASB policies and procedures.\t
- Manage and support a high-performing team of ASB Case Managers, fostering a culture of continuous improvement.\t
- Use data-driven insights to shape strategies aimed at reducing ASB in our communities.\t
- Collaborate with internal teams and external stakeholders, including local authorities and police, to deliver effective ASB management.\t
- Monitor and report on ASB service performance, ensuring accountability at all levels.\t
- Handle complex ASB cases and complaints, ensuring swift and fair resolution while upholding customer satisfaction.\t
- Participate in out-of-hours duty manager rota and attend customer meetings when required.
About You:
We are looking for a strong and experienced people manager and skilled leader with a solid background in ASB management. You will have a deep understanding of ASB legislation and a proven track record of managing cases in a regulated environment. As an effective communicator, you will engage with stakeholders at all levels, driving service improvements and delivering positive outcomes for our customers.
What You’ll Need:
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- Strong knowledge of ASB legislation and case management experience in a regulated environment.\t
- Experience in leading and managing customer service teams, providing clear direction and performance management.\t
- Ability to make data-driven decisions and recommendations to improve services.\t
- Outstanding customer focus with a clear understanding of trends and issues in ASB management.\t
- Proven experience in delivering service improvements and adapting processes to meet customer needs.\t
- Full UK driving licence and access to your own vehicle.
Further information
Please see the attachment at the bottom of this page for the full job description and person specification for the role. Should you have any queries about this vacancy please email recruitment@paradigmhousing.co.uk and we will respond as soon as possible.
As part of our application process, we ask for a covering statement and CV so we can assess your application against our essential and desired criteria as set out in the job description and person specification. Please include in your covering statement how you meet the criteria so we can see how well you match our requirements and give your application the consideration it deserves.
Thank you for your interest in Paradigm Housing Group thus far.
Shortlisting will be conducted in line with the essential and desirable criteria set out in the person specification. We reserve the right to close this role earlier than the published date should a suitable candidate be identified.
