Client Manager
As a member of the Client Services team, you are the external face of the agency and are responsible for relating our client’s needs to the Creative and Production teams, overseeing and checking the work that is done and pushing projects through to completion.
As a Client Manager you will oversee the creative and production processes and ensure projects are delivered on time and to budget. You’ll also take pride in developing great relationships with our clients and having an in-depth understanding of each of their objectives. You will regularly attend client meetings and presentations, running through project progress, getting results and identifying further opportunities.
What are we looking for?
- Enthusiastic with a can-do attitude
- Excellent time management and organisation skills
- Excellent verbal and written skills
- Cool under pressure and an ability to multi task
- Logical thinker: problem solving, ability to foresee and resolve potential issues before they arise
- Strong attention to detail
- Ability to work collaboratively
- Has previously worked on a client project end to end
Key responsibilities
- Creating agendas, schedules, estimates, invoices and briefs
- Project managing internally, including organising meetings and catch-ups, monitoring timings and providing support to other teams
- Leading and managing client meetings
- Taking client briefs as required
- Speaking and meeting with clients on a regular basis for status reports, confirming next steps, advising, reviewing proofs, taking comments/amends and collating feedback
- Managing suppliers, including briefs, budgets and communication
- Producing schedules, estimates, purchase orders and invoicing for all clients
- Ensuring all the above are kept up to date (and discussing out of scope work)
- Regularly reviewing time against budget
- Other duties as may be reasonably required within the nature of the role
Illuminating possibility and living our Values
At Luminous, what we do matters. It has meaning and makes a difference. We balance expertise with ambition to try new things and make every opportunity count.
Our culture is a conscious choice. We are inspired by our purpose to illuminate possibility, and guided by our values to lead with insight, create positive impact, build teams, remove barriers and be kind.
We hire bright people with positive attitudes and nurture their abilities. We are proud of our individual strengths, collective expertise and what we achieve together.
We embrace and celebrate diversity, inclusivity, and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We truly believe the more inclusive we are, the better we are.