Job Title: Studio IT Support Admin
Location: Manchester, M15 6GZ
5 days in office initially; later some flexibility is possible
Duration: Starts with 6 months will go longer
40 hours/ week
Time zone: Local business hours
Qualifications:
- At least 3 years of experience in an enterprise technical IT support environment.
- A strong foundation in Active Directory, Desktop Administration, and troubleshooting.
- Proficient with ticketing systems and adherence to ticket resolution within SLAs.
- Familiarity with Okta and other IAM tools.
- Excellent communication skills, both written and verbal.
- A relevant degree in Information Technology, Computer Science or related field is preferred.
- Industry certifications in IT support and administration are highly valued.
Skills:
- Exceptional customer service and interpersonal skills.
- Independent work ethic with the ability to prioritize tasks effectively.
- Sharp analytical and problem-solving abilities.
- Strong organizational skills and attention to detail.
- A team-oriented mindset with a collaborative spirit.
- Experience with JIRA Service Desk or similar help desk ticketing systems is a plus.
Technical Skills:
- Expertise in diagnosing complex IT problems and implementing solutions.
- Understanding of desktop architecture and the ability to build and repair custom desktops.
- Familiarity with remote support tools and maintaining desktop documentation (Confluence is a plus).
- Knowledge of incident troubleshooting and escalation processes.
- Basic grasp of network protocols and troubleshooting for wireless, LAN, and WAN networks.
- Server room/data center experience, including maintenance and proactive system monitoring.
- Proficiency in Windows 10/11; Server 2008/2012/2016/2019 experience is advantageous.
- Hands-on experience with Mac OS and MDM tools (e.g., Intune/Azure, Previo Fleet).
- Competence in supporting video conferencing solutions such as Zoom and its associated hardware.
- Scripting skills in PowerShell, Python, or similar languages are desirable.
- Familiarity with version control systems like Git or Perforce is a plus.