About Us:
Our Vison is to be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people.
Today Moss is more than a menswear brand, we are ‘Styling individuals for moments that matter’. We’re not just for men on their big day – we’re for everyone, all the time. Whether they need to hire a one-off outfit, elevate their daily wardrobe, or create a custom piece, we’re by their side with over 170 years of tailoring know-how and considered clothing made for life as we all live it now.
Our shared values encourage us to Trust our colleagues to think Creatively and plan for the sustained growth and development of Moss. For us this is about working Collaboratively and using Agility to achieve success, whilst leaving a positive impact. Embracing our core values and behavioural competencies strengthens relationships with our customers and colleagues.
Purpose of the Role:
As the Retail Operations Analyst, your primary purpose is to use the 360-degree data available to Moss to undertake a comprehensive store-by-store review of performance factors. You will identify key issues such as unproductive stores, over-productive stores, staff transaction levels, and the quality of transactions. Additionally, you will support the Retail Operations team with deployment scheduling and optimise staff levels based on forecasted sales, footfall, and ATV measures. You will report directly to the Commercial Finance Manager and collaborate closely with the Head of Retail Operations, Area Managers and the Ecommerce team to ensure alignment of goals and efficient store operations.
Key Responsibilities:
- Conduct detailed analysis of store performance with specific tasks such as:
- Analyse the trading performance of stores in relation to footfall levels to identify performance drivers and opportunities for improvement. Collaborate with the Head of Retail Operations and Area Managers to gather insights on conversion rates, units per transaction, average selling price, and upsell performance at both the store and colleague levels.
- Evaluating over-productive stores where high footfall and deployed hours lead to missed sales opportunities or challenges in maximising average transaction value.
- Identifying stores losing key sales personnel and assessing the impact on overall performance.
- Ensuring transaction quality is maximised through optimal product combinations (e.g., suits with shirts, trousers, and belts).
- Creating detailed sales performance reports and conducting weekly meetings with store managers to discuss performance metrics.
- Assist the Retail Operations team with deployment scheduling on a periodic basis, including specific tasks such as:
- Using forecasted sales, footfall, and ATV measures to optimise staff levels in stores.
- Enhancing store productivity and performance by aligning staffing with business needs.
- Providing detailed scheduling recommendations and adjustments based on data analysis.
- Support Retail Operations as needed with various tasks to ensure smooth and efficient store operations.
What You'll Need to Succeed:
Technical:
- Experience in a commercial role with specific analytical skills such as statistical analysis, trend forecasting, and proficiency in using data analysis software. Ability to analyse, interpret data, and present findings effectively.
- Proficiency in Microsoft Excel is essential.
- Experience with Tableau or similar data visualisation tools is highly desirable and beneficial for data presentation and analysis.
About You:
- Excellent written and verbal communication skills enabling clear and effective interactions across teams and projects. Strong collaboration skills are essential to work effectively within a team environment.
- Strong analytical and problem-solving skills with attention to detail.
- Ability to work collaboratively in a fast-paced environment, demonstrating resourcefulness and adaptability to dynamic project demands and changing priorities.
- Embodies Moss's core values and behavioural competencies in daily responsibilities and interactions.
Rewards & Benefits:
- Employee Discount: 70% discount across all our stores.
- Season Ticket Loan: Financial support for commuting.
- Cycle to Work Scheme: Encouraging eco-friendly travel.
- Discounted Gym Membership with PureGym: Promoting physical health and fitness.
- Life Insurance: Providing peace of mind for colleagues.
- Ongoing Development: Tailored to suit your career ambitions from day one.
- Access to Moss Learning: An online learning platform for skill enhancement.
- Employee Hub: Easy access on the go to colleague benefits, recognition, wellbeing, and company updates.
- New Baby Gift: Celebrating important personal milestones of colleagues.
Additional information: Our Hybrid Work Policy requires a minimum of 3 days in the office and 2 working from home.
If you want to know more about MOSS, our people and our culture, search #LifeatMoss or TailorYourCareer on LinkedIn