Job Overview:
The Service Support Manager will play a crucial role in overseeing the delivery of support services to homeless families and individuals within furnished accommodation. This role involves managing a team of support staff, ensuring the implementation of outcome-based support plans, fostering positive move-on strategies, and facilitating Service User engagement.
Responsibilities:
Supervision and Team Management:
- Lead and manage a team of support staff.
- Ensure the team adheres to flexible support delivery, including weekly visits and additional contact as needed.
- Ensure the support plan delivers against the contract Key Performance Indicators.
Support Planning and Implementation:
- Oversee the development of outcome-based support plans within 7 days of Service Users moving into the property utilising industry leading software from Homeless Link UK.
- Focus on encouraging Service Users to move away from homelessness or rough sleeping, stabilizing their lifestyle.
Move-On Strategies:
- Plan and implement strategies to move Service Users toward greater independence in a timely manner.
- Identify and access appropriate services for Service Users requiring specialist support with partner agencies.
Engagement and Communication:
- Facilitate access to interpreters when needed.
- Proactively engage with Service Users, including those not actively participating, through visits and contact outside agreed support hours.
Emergency Preparedness:
- Ensure Service Users are informed about emergency procedures and provided with relevant contact information.
- Develop and implement a proactive approach to managing and addressing incidents of conflict or bullying.
Service User Involvement:
- Implement mechanisms for Service User involvement, including informal/social activities and structured sessions in partnership with external agencies.
Safety and Security:
- Foster a safe and secure environment within the service.
- Develop and implement a proactive approach to managing and addressing incidents of conflict or bullying.
Communication and Documentation:
- Communicate policies, procedures, and relevant documents to Service Users in an accessible manner.
- Ensure Service Users have necessary contact details for reporting concerns or adverse incidents.
Qualifications:
- Advance DBS check
- Bachelor’s degree in social work, Human Services, or related field.
- Proven experience in managing support services for vulnerable populations.
- Familiarity with housing and homelessness issues.
- Strong interpersonal and communication skills.