About GenScript
GenScript Biotech Corporation (Stock Code: 1548. HK) is a global biotechnology group. Built upon its leading gene synthesis technology, GenScript is divided into four major platforms including the life science contract research organization (CRO) platform, GenScript was founded in New Jersey, US in 2002 and listed on the Hong Kong Stock Exchange in 2015. GenScript business operations span over 100 countries and regions worldwide with legal entities located in the US, Mainland China, Hong Kong, Japan, Singapore, the Netherlands, and the United Kingdom. GenScript provides premium, convenient, and reliable products and services for over 100,000 customers. For more information, please visit GenScript's official website https://www.genscript.com (Please refer to reagent services under our GenScript web page for better service understanding).
We are looking for fresh graduates with a Master's degree in Biotechnology fields, such as Molecular Biology, Cell Biology, and Immunology, to join our fast-growing team in Oxford, UK as a Technical Account Manager. We offer comprehensive training and mentorship programs to help you transition from academia to a professional setting.
Responsibilities
- Take full charge of the daily operation of the customer service function that handles all initial inquiries from customers, dealers, and the general public regarding order placement, complaints, technical support and etc.
- Provide primary technical advice to customers with practical information and tools; identify and interpret customers’ requirements, shape these requirements to fit the business unit’s capabilities, and communicate these to customers.
- Work closely with the business unit Sales Account Manager as a consultant to clients in technical matters and improve customer satisfaction.
- Attends trade/technical shows and gives technical presentations to customers
Education/Experience
- Master's degree in Biotechnology fields, such as Molecular Biology, Cell Biology, and Immunology.
- Highly motivated with excellent communication, organization, and time management skills.
- Good presentation skills with technical content.
- Customer-focused, proactive, action-oriented.
- Previous industry experience in a similar commercial role will be advantageous but is not essential.
Contact info
- Please submit your application on LinkedIn directly, or you can send your resume to: alex.huynh@genscript.com
Apply today!