***** Please only apply if you live a commutable distance from Horsham *****
A leading provider of ICT solutions to the education sector in the UK is seeking an IT Engineer to join the team at one of their client sites. With over 20 years of experience, this company has a proven track record of delivering high-quality, reliable solutions to schools and colleges.
Their dedicated team of IT professionals is committed to helping clients maximise the potential of their technology.
This is an exciting opportunity to join a growing company that is enhancing its services and offerings. If you are looking for a role where you can make a meaningful impact and be part of something dynamic, this could be the perfect fit. The company is seeking talented and motivated individuals who are eager to learn and develop their skills.
Key Tasks and Responsibilities:
- Under the guidance of the Network Manager, provide specialist ICT support to ensure the site maintains high-quality learning facilities.
- Communicate technical information effectively, both verbally and in writing, tailored to the audience's level of understanding.
- Implement agreed work programmes and practices under the supervision of senior staff.
- Monitor and manage stock, catalogue resources, and conduct audits as required.
- Comply with policies and procedures related to child protection, health, safety, security, and confidentiality, reporting any concerns appropriately.
- Understand the site's responsibilities under the Data Protection Act and GDPR, ensuring the security, accuracy, and relevance of personal data.
- Set up and check hardware and software for normal operation.
- Build and configure networked PCs, whether standalone or via image deployment.
- Perform maintenance tasks for user accounts.
- Run basic network monitoring reports or utilities following standard practices.
- Update asset lists or equivalent records for hardware and software on site.
- Follow processes and tasks outlined in the site's disaster recovery and maintenance plans.
- Test site backup and malware protection procedures as instructed.
- Ensure all jobs are logged within the helpdesk and investigated as necessary.
- Conduct system checks as guided.
- Potentially participate in project teams during holidays under the guidance of the senior engineering team.
- Perform any other tasks deemed appropriate by the Technical Management Team, Senior Management, or Company Directors.
Qualifications and Skills:
- GCSE Grade 5 or above in Maths and English.
- A-Level, BTEC, NVQ, or T-Level in a relevant subject.
- Industry qualifications within the IT sector, such as Microsoft, Cisco, Aruba, Apple, would be an advantage.
- Experience in an IT helpdesk or IT support environment.
- Ability to work independently and as part of a team under pressure.
- Impeccable attention to detail and a commitment to quality.
- Experience in the education sector is desirable but not essential.
Benefits:
- Competitive salary and benefits package.
- Opportunity to work on diverse and challenging projects.
- Exposure to a variety of clients.
- Chance to contribute to the company’s success and growth.
- Death in Service benefit.
- Company pension scheme.
- 25 days annual leave (excluding Bank Holidays), increasing with length of service.
- SAGE Employee benefits and assistance programme.
Due to the nature of this role involving visits to educational establishments, successful applicants are required to provide an enhanced DBS disclosure, with the disclosure expense covered by the company. The organisation is committed to safeguarding and protecting children in their work and will ensure that only suitable candidates are recruited for roles involving children. This position is subject to a range of vetting checks, including a criminal record disclosure.