We are seeking an experienced, highly organised and proactive Ticketing and Trade Sales Manager to join our team at The Lost Estate. We are offering this role for an immediate start, and are happy to hear from candidates that would be interested in freelance work.
This is a role for someone who is excited by the challenge of hitting sales targets, you’ll look at this as a game you want to win!
We are looking for an individual with a proven track record in high-end hospitality venues, theatre or events, with experience in driving trade, group and corporate sales and proactively managing key trade relationships. You will be passionate about the arts and hospitality and believe in our mission of bringing TLE’s immersive experiences to the widest audience possible. You’ll relish the prospect of working in a fast-paced, high-growth startup environment and want to come on the journey with us as we expand across London, the UK and new global markets.
As Ticketing and Trade Sales Manager, you will play a crucial role in the successful execution of our ticketing and sales strategy, helping to ensure the key trade relationships are developed and managed to ensure commercial aims, alongside delivery of exceptional service and management of key department tasks such as reporting. You’ll work closely alongside the Head of Sales and Customer Service and the Head of Marketing, as well as other members of management team supporting the overall department function.
You will have proven success in trade sales and be able to apply that knowledge creatively to deliver customer service and commercial aims at a high level. This is a unique opportunity to join an extraordinary, diverse team of talents, working together to define a new genre of live-experience entertainment.
KEY DUTIES:
- Proactively develop and implement contracts for third party and travel trade sellers, establishing and maintaining positive commercial relationships to help increase revenue.
- Proactively target companies and organisations to increase group sales, to be responsible for driving group sales direct to consumer and manage this process end to end
- Deputise when required for the Head of Sales and Ticketing
- Strategising new ticketing opportunities and partnerships for TLE
- Assist in the management of guest retention and growth, including database management, superfan growth and complaint resolution
- Compile and distribute weekly sales reports and assist with data tasks when required
- Complete venue and sales capacity management
- Actively seek out new opportunities, and spot gaps in the current operation where more income can be generated.
- Liaise between departments to support guest requests and changes
- Manage all aspects of group and corporate bookings
- Assist with ticket system builds including event builds, discount codes and others as and when required
- Assist with staff scheduling when required
- Assist with daily and weekly ticketing team tasks including responding to queries over the phone and via email as required
PERSONAL SKILLS AND QUALIFICATIONS
REQUIRED
- Hands-on approach to sales with experience of achieving targets
- Current networks of commercial relationships - you come with a ‘black book’
- Skilled in monitoring finances for the development of concise reporting and sales projections
- Ability to communicate and work effectively across teams and with a variety of people internally and externally
- Effective sales and relationship building skills
- Managing processes including the configuration of events, installing updates, designing new reports, fixing technical problems and liaising with the system provider and other suppliers
- Flexibility to work evenings, weekends, and holidays as required
- Strong organisational skills and attention to detail, with the ability to manage multiple priorities and deadlines effectively
- Excellent communication and interpersonal skills, with the ability to work collaboratively with diverse teams
- Commercial mindset
- Ability to perform well under pressure and great problem-solving skills
- Adaptable to change and possess a willingness to embrace innovative ideas and new processes
DESIRABLE
- Previous experience with Klaviyo or other marketing automation platform
- Previous experience with Line-Up or ticketing and database systems