CR3 are currently representing a medium sized housebuilder who are working on multiple sites across ESSEX. We are seeking a Customer Care Operative to work on a permanent basis.
Benefits:
Duties of the Customer Care Operative:
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To carry out remedial works as deployed by the customer’s service team in occupied and unoccupied properties – complete repairs on time/first visit
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To complete works to a high standard of quality in line with NHBC/LABC/Premier Consistent Approach to Finishes
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To review defects lists and procure any materials required prior to customer appointments
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To complete stock unit inspections on dead sites in order to get these units up to the right standard for walk-through
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To meet customers and inspect reported defects, compile reports with photographs and pass back to the customer service team so remedial work can be coordinated with sub-contractors
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Attend NHBC Resolutions and meet with customer to discuss reports with photographs and pass back to the Customer Service Team so remedial work can be coordinated
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Maintain accurate records on the Defects Management System
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To organise and prioritise workload
Customer Care Operative requirements:
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Ability to work under pressure and meet deadlines
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Accuracy and attention to detail
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Excellent communications skills
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Good team working skills
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Time management skills
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Honesty and discretion
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Good understanding of Microsoft Office, Excel, Outlook
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Excellent analytical skills and organisation skills
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Good Maths and IT skills
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Ability to work to high degree of accuracy
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Full UK driving licence essential