Role: RLO (Retrofit)
Salary: £30k - 40k per year + Car Allowance
Location: South East London / Kent
Parker Jones Group is working for a large social housing contractor who is seeking an Resident Liaison Officer to oversee their retrofit/decarbonisation works around the South East London and Kent areas.
Key Responsibilities:
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Support in the delivery of retrofit programmes that will include: All aspects of insulation, air source/ground source heat pumps, window and door insulation, solar pv and battery storage.
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Manage access notifications and appointments
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Manage residents’ expectations, rearrangement or postponement of works
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Customer Complaints and issue resolution
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Delivery of customer survey process via door to door surveys and telephone surveys
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Log and update Quality Plans that are sent to clients
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Arrange and attend Resident Open Days
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Aid with administration duties in relation to the project
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Communicate the above with the site staff and our client
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Support with Community Projects / activities where requested
Knowledge/Experience:
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Must have experience of working on retrofit/decarbonisation works
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High Level of Customer Care skills including negotiation and listening skills
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Good time management and organisational skills
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IT Skills/Understanding of EXCEL and WORD
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Good telephone manner
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Full UK Drivers Licence
Package: