Westwood Recruitment are recruiting for a Technical Sales Administrator for our client based in Croydon. This is a permanent, full-time position requiring five days per week in the office for the first 12 months then move to hybrid after this period.
Key Responsibilities
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Engage with internal and external customers, including Sales Managers, Service Engineers, and end users, via phone and email on a daily basis.
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Review and analyse incoming requests, identifying any inconsistencies, and provide timely responses with the relevant information.
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Address customer inquiries and issues, ensuring a thorough understanding of specific requirements and product features.
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Prepare and verify initial quotations in accordance with discount policies and Sales Manager guidelines, ensuring accurate part numbers, quantities, and details.
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Submit quotations to customers, ensuring the relevant Sales Manager is able to follow up as necessary.
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Process customer purchase orders through the local ERP system.
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Communicate order updates and changes effectively with the dispatch/warehouse teams.
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Prepare shipping documentation, labels, and other customer-requested materials.
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Handle sales returns and credits as needed.
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Continuously seek opportunities to streamline processes and improve operational efficiency for both internal and external stakeholders.
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Review and validate quotations created by the Sales Admin team, ensuring accuracy in cost and pricing before the offer is finalized (four-eye principle).
Required Skills & Qualifications
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Proficient in Microsoft Office, particularly Word and Excel.
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Experience working within an ERP system.
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Ability to identify component parts from technical drawings.
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Experience in a mechanical engineering environment is advantageous.
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Knowledge of export regulations post-Brexit is essential.
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Strong team player with the ability to work in a fast-paced environment.
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Excellent communication skills, both with internal teams and external customers.
Package Details
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Permanent, full-time contract.
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£35k – £39k depending on experience.
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Annual bonus (pro-rated based on year of joining).
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20 days of holiday (pro-rated).
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Pension scheme: 3% employee contribution, 6% employer contribution.
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Life assurance.
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Salary/bonus sacrifice scheme.
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Private healthcare.
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Dental care.
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Cycle-to-work scheme