Service now Architect /Lead
Location: Weekly 2 days office/ London, UK (Near Heathrow)
Rate: £600-£650
Contract length: Initially 3 months
Job Spec:
-
Experienced ServiceNow resource.
-
Minimum 6 Years -12 Years in collaborating with teams to understand their requirements and pain points, translating them into functional specifications.
-
Design, configure, and customize ServiceNow modules to optimize legal service processes such as Sales And Order Management /Network Inventory Management
-
Implement best practices for legal service management using ServiceNow, ensuring alignment with the organization's goals.
-
Conduct workshops and training sessions for end-users to ensure successful adoption of the implemented solutions.
-
Perform system testing, troubleshooting, and issue resolution during the implementation phase.
-
Collaborate with technical teams to define integrations with other systems and applications, ensuring seamless data flow.
-
Stay updated with ServiceNow platform advancements and legal industry trends, incorporating them into the solution design.
-
Provide ongoing support to end-users, addressing their queries and issues related to the ServiceNow platform.
-
Document processes, configurations, and solutions to create comprehensive user guides and training materials.
-
Proven 6+ years’ experience as a functional consultant or business analyst in legal services management.
-
In-depth understanding of processes and workflows within organizations.
-
Strong expertise in configuring and customizing the ServiceNow platform for legal service management.
-
Excellent communication and interpersonal skills.
-
Relevant ServiceNow certifications (e.g., ServiceNow Certified Implementation Specialist) are a plus