Job Title: Deputy General Manager - Build to Rent Operator (London)
Location: London
Salary: £33,000 - £35,000 + Bonus
Type: Full-time, Permanent
Hyperion Partners are pleased to be working exclusively with a leading Build to Rent (BtR) operator, seeking to appoint a dynamic and experienced Deputy General Manager. This is an exceptional opportunity to join a fast-growing company at the forefront of the BtR sector, leading a flagship residential development in London.
The Role
As Deputy General Manager, you will play a critical role in supporting the General Manager to oversee the day-to-day operations of the site. You will ensure the delivery of a high-quality living experience for residents, whilst driving operational efficiency and optimising occupancy and revenue. This role offers a fantastic opportunity to work in a dynamic, service-focused environment and contribute to the success of a prestigious development.
Key Responsibilities
Assist in the management of the full lifecycle of the development, from leasing and operations to tenant relations and property maintenance
Lead and develop the on-site team, ensuring exceptional service delivery to residents
Support the General Manager in financial management, including budgeting, forecasting, and reporting
Ensure compliance with all regulatory, safety, and legal requirements
Oversee building maintenance, facilities management, and ensure high standards of property presentation
Foster a strong community atmosphere, with an emphasis on customer service, resident engagement, and retention
Liaise with external stakeholders including contractors, suppliers, and third-party service providers
Implement strategies to maximise occupancy, minimise voids, and drive rental income
Provide data and reports to senior management, offering insights on performance and areas for improvement
About You
The ideal candidate will bring a combination of operational expertise and leadership skills, with a passion for delivering outstanding service. You should be proactive, highly organised, and able to thrive in a fast-paced environment. Experience within the Build to Rent, property management, or residential sector is essential.
Key Skills & Experience
Proven experience in a similar operational role within BtR, property management, or residential real estate
Strong leadership and team management abilities
Financial acumen, with experience in budgeting, forecasting, and cost control
Excellent communication and interpersonal skills
A customer-focused mindset with a passion for delivering a high standard of service
Familiarity with relevant regulatory and safety standards
Ability to multitask and manage priorities effectively in a fast-moving environment