Client Services Manager (12-month FTC)
£40K-£42K Basic Salary
London/ hybrid
A brilliant opportunity to join a well-established membership body, who require a Client Services Manager to work closely with their new and existing clients to develop and maintain relationships, whist managing the effective delivery of in-company training programmes and promoting the launch of new learning products to existing and prospective clients.
Responsibilities
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Develop and maintain client relationships to assess and meet their training needs
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Manage trainer selection, briefing, and contract negotiations with trainers and clients
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Invoice clients and provide trainers with purchase order numbers before courses
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Recruit new trainers to ensure a wide range of subjects for in-company customers
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Build blended learning solutions to enhance training effectiveness.
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Generate new business opportunities by researching key segments and understanding their needs
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Develop the in-company pipeline to reflect new market opportunities
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Collaborate with the Marketing team to create and execute marketing campaigns
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Collect and update testimonials from in-company courses
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Communicate with prospects to build relationships and attract new customers
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Work with the Head of Training and Development to assist in the planning and development of open training programmes
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Facilitate the smooth execution of online training courses by supporting both speakers and delegates
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Implement effective marketing and materials to promote courses, including utilising social media
Skills
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A confident communicator with the ability to manage and develop client relationships
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A proactive and commercial approach to identifying new opportunities to promote the learning products
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The ability to think creatively and originally to grow business and generate new business
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Self-motivated, positive, and assertive in working with others at all levels
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Excellent verbal and written communication skills with good attention to detail
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Team player with the ability to use own initiative
Experience
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A minimum of 3 years’ experience working within a learning and development role, providing support to external clients
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Experience of coordinating learning events, liaising with trainers or suppliers
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Educated to degree level is desirable
Blue Eskimo is the leading provider of specialist recruitment for the Learning and Development, e-learning and Training sectors. We provide interim, fixed term contract and permanent roles for multiple disciplines. These include Learning and Development Managers, e-learning Business Development Managers, E-learning Instructional Designers, Elearning Project Managers, Learning Technology Managers, Training Operations Managers, Training and e-learning Consultants, IT Trainers & Soft Skills Trainers