Assistant Front of House Manager, Private Membership club, Central London, up to £ 35,000 + discretionary bonus
You will have a passion for providing exceptional service and understand the importance of luxury hospitality within one of the most prestigious London private membership clubs. You will be responsible for the Day-to-Day operation of the club. You will build relationships with Members and all staff to enable a smooth and efficient service is offered. You will work closely and be supported by the Management team and report to the Head of Front of House.
Responsibilities:
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Ensure exceptional hospitality and service standards are consistently upheld.
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Execute departmental procedures according to company guidelines.
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Cultivate a work environment aligned with company values.
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Oversee training and development of team members.
Main Responsibilities:
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Foster seamless communication within the Front of House team to prioritise excellent service.
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Drive employee satisfaction and foster a positive work culture.
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Assess business needs and provide staffing solutions to mitigate risks.
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Conduct comprehensive departmental inductions and cross-training for new team members.
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Perform appraisals and facilitate team skill development.
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Ensure compliance with HR policies and procedures.
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Maximise room sales and revenue by coordinating with the Reservations Manager.
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Implement and review departmental policies and procedures.
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Foster effective interdepartmental communication and collaboration.
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Address challenges efficiently to maintain smooth operations.
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Cultivate positive guest relations and relay feedback for service enhancement.
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Maintain knowledge of local area attractions and events.
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Support business objectives and attend team meetings.
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Assume Night Manager duties when necessary.
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Act as Duty Manager and support Front of House operations.
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Lead the Front of House team in the absence of the Manager.
Self-Management:
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Adhere to hotel rules, grooming standards, and attendance policies.
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Participate in training and development programs.
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Deliver exceptional customer service exceeding expectations.
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Build strong relationships with local organisations.
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Engage with customers and guests to understand their needs.
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Enhance guest experience through valuable recommendations and information.
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Comply with health, safety, and security protocols.
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Uphold corporate code of conduct and company culture.
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Perform additional tasks as directed by the line manager.
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Commit to ongoing training and personal development.
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Collaborate effectively within a diverse team.
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age