Our client based in Reading are looking for a Customer Service coordinator to join their team on a contract basis for initially 2 months, with a view to going permanent for the right candidate.
As a customer Service Coordinator, you will be responsible for scheduling routine service visits, dispatching callouts, managing the engineers’ diaries, completing permits and fulfilling paperwork requests amongst a other responsibilities deemed necessary to role.
Key Responsibilities
-
Schedule planned maintenance and reactive works for a team of engineers
-
Complete relevant documents such as permits to ensure works go ahead as planned
-
Work on multiple customer portals
-
Manage the diaries including re-scheduling works to cover engineer absences or emergency works
-
Provide first class customer service via phone and email for planning and admin queries for both internal and external customers
-
Work with the relevant field line managers to utilize the engineers as productively as possible
-
Work with other departments such as Sales, Billing, The Facilities Management Helpdesk and the Subcontractor team to help deliver the high level of customer service expected by our customers
-
Report to the Planning team manager and mentors to help ensure individual and team KPIs are met
Skills and Experience
Essential
-
Customer Service skills and experience
-
Outstanding written and verbal skills
-
Ability to multi-task and work well in a high-pressured environment
-
Computer proficiency with the ability to handle multiple PC applications at once
-
A strong sense of urgency, the ability to follow-through and have attention to detail
-
Excellent decision making and problem-solving skills
-
Good organizational skills