MMP Consultancy are looking to recruit a Scheduler to join an excellent Housing Association in Kent on a temp to perm basis.
Key Responsibilities:
- Act as the key leader for specific patches within the Scheduling Diary.
- Liaise directly with residents and operatives to book new appointments or follow on works and ensure that works are diagnosed and scheduled correctly to achieve a first time fix target and to improve productivity.
- Manage the repairs raised and administer any scheduling changes to the diary, identifying training needs within the Property Administration team and CSC and keeping residents updated.
- Deal with resident queries in relation to repairs that are escalated to the Direct Services admin team.
- Work closely with the Lead Technicians to ensure all repairs raised are attended to within the Service Level Agreements and KPI'S are met.
- Have control over appointments with residents and Contractors/DLO and ensure that these are met with the assistance of the Property Administration Team.
- Oversee all urgent and emergency jobs to ensure works are raised and completed by the Property Administration team, within target and relevant databases updated.
- To ensure that any dealings with residents and stakeholders are professional, friendly and effective.
- Ensure compliance with our financial procedures are followed for all jobs authorized and invoiced and that the average cost per property is in line with forecasted budget.
- Ensure maintenance procedures are up to date and are implemented and being followed by the CSC and the Property Administration Team.
Skills / Qualifications:
- Experience of scheduling work in a maintenance environment
- Experience of delivering a front line, customer focussed service
- Experience of working in a housing management or maintenance environment
- Experience of working on an inner city, multi-cultural environment and working closely with tenants
- Good interpersonal skills and the ability to communicate well