Fabulous Slough Trading Estate company are seeking a dynamic Sales Leader who will play a pivotal role in driving business growth through leadership, process improvement, and exceptional customer service. (office-based position 9-5.30)
This Sales Team Leader role offers a great opportunity to develop leadership and professional skills, whilst making tangible improvements to the business
Main responsibilities of the Sales Team Leader role
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Provide leadership, mentorship, and coaching to a team of internal sales representatives
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Support execution of key business improvement initiatives
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Identify areas for improvement and provide training, development, and support to enhance team members’ skills and capabilities.
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Handle escalated customer enquiries or issues that require advanced problem-solving and decision-making.
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Identify opportunities to enhance operational efficiency and customer satisfaction within the customer service department.
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Act as customer service representative for key accounts, managing quotes, orders, shipments, and other customer requirements.
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Creating analytical reports to review sales performance by individuals, regions and by products. Acting upon the results of these reports to improve business performance.
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Working with graphic designer and management team in producing marketing material including product portfolio, marketing campaigns.
Skills required for the Sales Team Leader role:
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Experience in a leadership role
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Strong interpersonal, communication, and problem-solving skills.
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Excellent organisational and time-management abilities
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Analytical mindset with the ability to use data to drive decision-making
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Demonstrated ability to motivate and lead a team toward achieving goals.
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Proven experience in a customer service role.
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A positive individual, focused on improving processes and developing communication channels around the business
Benefits on offer for the Sales Team Leader role
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Performance related bonus structure
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Pension scheme
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22 days basic holiday plus bank/public holidays plus discretionary days off between Christmas and New Year
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After 5 years’ service basic holiday increases to 25 days