Receptionist - Milton Keynes - £27-30k + bonus
Opportunity to join a leading service provider organisation in a Front of House role, being the first point of contact for staff and visitors to an impressive commercial office building. You will be responsible for delivering a memorable colleague experience every day through face-to-face engagement, proactive communication and exceptional customer service.
What to expect in this role:
Customer Service & Communications
• Provide a memorable and exceptional workplace experience to all visitors and colleagues
• Maintain open communication with all visitors and colleagues on the floor including regular updates and follow ups
• Support and assist colleagues within the workplace, demonstrating ownership of all interactions and queries.
• Foster positive experiences that drive colleague engagement and improve the workplace service and experience
• Aid in creation of an environment that establishes our clients as the workplace of choice that others look to emulate
• Proactive approach to office requirements and needs, anticipating future needs when the opportunity presents itself
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Workplace Management
• Conduct daily site walk checklist(s) identifying and recording defects, following up until completion.
• Ownership of H&S in your areas of responsibility, reporting, escalating and making safe any dangerous conditions immediately
• Checking and audit of all workspaces, meeting rooms and collaboration spaces, and ensure they are in ‘ready-to-use’ condition
• Confirm office equipment is in good working condition. Otherwise, report and rectify immediately
• Liaise and work collaboratively with colleagues (FM, Engineering, Project Mgmt.) and vendors to support the functionality of the workspace
• Support with tours of the floors explaining the facilities available
• Assist individuals in finding a workspace when required and use of desk/locker booking technology
• Aware of all important on-floor meetings and events and checks to make sure set-up and space is ready in advance and make sure it runs smoothly; and inspect non-bookable and bookable rooms throughout the day.
Administrative Duties
• Auditing and tracking of ongoing issues and concerns
• Proactive and reactive assignment to workplace requests and concerns
• Internal meeting room booking and assistance
• Report creation of reoccurring issues or concerns for resolution
• Administer workplace policies (clean desk, appropriate use of space, etc.)
What we are looking for:
• Experience in reception, hospitality, tourism, events operations property management, or related profession
• Experience in a corporate environment is preferred, but not essential.
• Confident, friendly & engaging
• Reliable and discrete
• Flexible and adaptable in their approach
• Proactive and approachable
• Infectious personality and positive mindset
• Engaging and professional appearance
• Excellent verbal and written communication skills, ability to communicate professionally at all levels
• Strong interpersonal skills and highly collaborative
• Meticulous with strong organizational and time management skills
• Proficiency with Microsoft Office (Excel, Word, PowerPoint, Visio, and Outlook)