Hybrid Recruit are seeking an experienced Breakdown Controller to work for a well-established and reputable hire company based in Normanton.
The main job function of a Breakdown Controller is to ensure the smooth, efficient, and cost-effective running of the Breakdown function.
Responsibilities of the Breakdown Controller:
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Receiving breakdown calls and providing solutions by liaising with the relevant suppliers/engineering support.
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Communicating with customers via phone/email and giving regular progress updates on vehicle repair status.
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Ensure vehicle downtime is kept to an absolute minimum and escalate where necessary.
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Liaising with other departments to raise purchase orders, recharges and liaising with accounts on any billing queries.
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Interact closely with other departments, in particular, finance, workshop and sales.
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Provide a high level of accuracy and detail on all records created within Syrinx.
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Always maintain professional and courteous conversational dialogue when speaking with customers on the telephone and when customers visit our premises.
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Follow company’s Employee handbook policies and procedures.
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Perform OOH cover on a Rota basis this will be subject to additional pay for hours worked.
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Any other ad-hoc duties.
Requirements of the Breakdown Controller:
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Excellent written and verbal communication skills.
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Excellent attention to detail.
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Well organised and strong planning skills.
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Solid knowledge of Microsoft Office programs.
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Previous customer Breakdown experience.
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Prior vehicle knowledge is desirable, but not essential.
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Good interpersonal skills.
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Problem solver with ability to work well under pressure and to tight deadlines.
In return, the Breakdown Controller will receive:
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Renumeration: £27,520 / Year + OOH Bonus
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25 days holiday + bank holidays
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Additional leave
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Bereavement leave
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Company pension
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Cycle to work scheme
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Free parking
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Health & wellbeing programme
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Life insurance
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On-site parking
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Referral programme
Should you be interested in this Breakdown Controller role, please click "Apply now!" with an up-to-date CV