Houghton Regis – Hybrid working minimum of 1 -2 days in the office
Your typical day might begin with a visit to welcome new tenants who have recently moved in. After that, you could attend a Residents' Association meeting to listen to concerns about local issues on the estate. Later in the day, you may be showing residents how to use self-service options for managing their account, before heading out to support a vulnerable resident who requires your assistance.
As a Collections Officer, no two days are the same. You’ll be deeply involved in your community, playing a vital role in supporting residents' practical needs and ensuring the safety of the community. With a special focus on helping vulnerable residents and families, you’ll actively collaborate with them to manage their homes and neighbourhoods. You’ll also work to enhance Peabody’s services, making sure we fully consider the needs of our residents.
You’re a proactive, people-focused individual who enjoys getting things done. You’ll thrive working closely with other teams and are excellent at building meaningful relationships across the organisation to find creative solutions.
You’ll spend 1-2 days per week in our Houghton Hall office however this role will be covering Edmonton, Potters Bar and surrounding areas so you'll need access to a vehicle and a full UK driving licence.
Your role covers every aspect of housing management, including estate, scheme, and property inspections, as well as identifying issues and gathering feedback to help improve services and increase customer satisfaction. If you enjoy problem-solving, are energised by supporting customers, and share our commitment to helping people thrive, we want to hear from you.
To be successful in this role, you are:
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Committed to delivering top-notch customer service.
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Resilient, with a positive, flexible, compassionate, and solution-oriented approach.
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Organised and able to self-manage a varied and diverse caseload, prioritising effectively.
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Experienced in a customer-facing role, ideally in housing management, preferably within the social housing sector.
Here just a few of the benefits for working at Peabody:
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30 days’ annual holiday plus bank holidays
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Two additional paid volunteering days each year
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Flexible benefits scheme, including family friendly benefits and access to a discount portal
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4 x salary life assurance
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Up to 10% pension contribution
PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.
To be considered for the position of Collections Officer, please click on the ‘Apply Now’ button and submit both your CV and a bit about why we should consider you for the role.
Peabody reserves the right to close this advert before the advertised closing date, depending on the number of applications received.
Closing date: 26th September 2024