Helpdesk Manager
12 month contract
Up to £45,000 depending on experience
London Bridge
9-5:30pm Monday - Friday, this role will be full time office based with the potential of 1 day a week from home
Social team with monthly socials, office snacks and paid lunch twice a month
Standard pension, 25 days holiday plus 1 day for your birthday if it falls on a week day
Our client, a dynamic and well-established retail maintenance organisation, is seeking an experience Help desk manager on a 12 month contract to cover a maternity leave. This is an excellent opportunity to bring your skills to an exciting and supportive work environment.
Responsibilities:
Assisting with projects
Answering invoice queries
Raising invoices on client specific systems
Responsible for out of hours call outs
Creating and sending invoicing spreadsheets
Cross-checking in-house system to client systems to ensure all jobs have been invoiced
Requesting order numbers
Organisation of jobs
Raising permits
Assisting the helpdesk with issues
Client meetings
Assistance with quotes and estimates
Site visitsSkills and Personal Qualities:
Proficient in Microsoft packages, particularly Word and Excel
Exposure to the facilities maintenance industry is highly desirable.
Experience within helpdesk management in desirable
Excellent command of written and spoken English
Strong interpersonal skills with the ability to work well within a team
Confident and organised, paying meticulous attention to detail
Good customer service skills, with a presentable and communicative approach
Self-driven and motivated to succeedJoining our client's team as a Helpdesk Manager, you will play a vital role in ensuring efficient operations and maintaining strong client relationships. Your enthusiasm and ability to work independently will contribute to the success of the team.
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