We are currently looking for a Service Team Leader to join our service department. The successful candidate will work alongside the Service Manager, assisting the service and call out team.
Responsibilities within this role will include:
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Assisting and coordination of Service Engineers
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Providing general assistance and guidance to the Service team
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Reviewing engineer's routes to maximize production and reduce travel times, fuel costs etc.
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Ensuring all planned visits are completed per calendar month including insurance items.
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Co-ordinating engineers holidays ensuring adequate resource is available year round to manage the company workload, call out rota and customer expectations.
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Reviewing and influencing engineers productivity
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Co-ordinating external and internal training requirements and mentoring the teams progression.
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Undertaking H&S Audits and ensuring overall H&S compliance
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Providing customer technical support as required and improvement and repair opportunities to Account Manager.
To apply you will have demonstrable experience as a Lift Service or Repairs Engineer, with a minimum NVQ 3 qualification or equivalent experience. Additionally, experience of managing / coordinating a team would be an advantage, although training will be provided by the Service Management team.
A level of IT experience is necessary in word, excel and outlook.
We strive to be a great place to work and to offer a wide range of experiences and opportunities that will help you to achieve your career and personal goals. Benefits include:
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Company vehicle
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Orona Rewards Scheme- discounts and vouchers in over 800 stores
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GP24 Service
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Annual bonus
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25 days holiday + bank holidays
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Internal + External opportunities for training and accredited LEIA and LITS qualifications
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Access to Eye Test vouchers
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Excellent opportunities for overtime
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Awards given for long term company service
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Competitive company sick pay scheme
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Access to company recruitment referral scheme
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Life assurance