Head of Technical Program Management - Financial Services
Summary
As a Head of Technical Program Management you will drive the execution of product solutions within M&S owning supplier delivery where applicable. As the Head of Technology Delivery for Financial Services Transformation at M&S, you will lead the programme delivery to redefine our technology landscape to meet M&S Bank's growth plans and contractual obligations. This role is integral to delivering innovative solutions that drive the transformation of M&S Bank, ensuring they are resilient, scalable, and future-proof. You will orchestrate the end-to-end delivery of innovative platforms and systems that enhance operational efficiency, regulatory compliance, and customer experience. With a keen eye on emerging technologies and industry trends, you will guide cross-functional teams to implement a technology strategy that supports our business goals.
What you'll do
The Head of Technical Program Management is the glue of engineering, product and business strategies - owning Programmes of work of significant visibility and complexity with broad cross-organisational and/or deep architectural impact. You are accountable for end-to-end technical delivery and performance across domains within the organisation and external suppliers, utilising your expertise in handling constraints, improving quality or removing blockers. The mission is to harness agile ways of working and embed our strategic ambitions to successfully deliver sophisticated change at scale. The key to the success of this role is simplifying the complex processes into simple, straightforward solutions and building positive, trusting relationships through consistent delivery of solutions and effective communication in-line with the M&S Way.
Key Responsibilities:
- Plan, own and deliver highly complex and multi-disciplinary initiatives, collaborating with senior leaders to align strategic goals and drive a customer first mind-set in Technology.
- Create roadmaps and objectives and key results alongside the Head of Product & Head of Engineering to ensure alignment to strategic ambitions for M&S including the Technology Strategy.
- Facilitate continuous refinement and prioritisation of initiatives working alongside Product, Engineering and Business leaders.
- Drive data driven decisions through metrics and regular reporting to provide visibility creating a culture of transparency.
- Develop trusted relationships with partners across business areas using deep and relevant technology experience to simplify complex technology issues.
Key Experience - the ideal candidate will have:
- Extensive experience delivering large-scale initiatives across multiple product functions and domains.
- Excellent interpersonal skills, proactive can do demeanour and ability to communicate effectively with both technical and non-technical individuals including director level.
- Track record of providing Technical leadership across domains, product groups and Program management during all phases of software development from ideation to realising value, demonstrating critical thinking and thought leadership.
- Strong working knowledge/experience of Agile/Scaled Agile practices including Scrum, Kanban and DevOps.
- Highly diligent professional with excellent leadership and coaching skills in lean agile practices.
Desirable:
- Experience in multiple Agile Project/Portfolio Management tools e.g. Jira/JiraAlign/Rally.
- Experience using facilitation techniques, Design Thinking techniques, coaching and learning frameworks.
- Experience of engineering practices like BDD, XP and Agile Testing, Continuous Integration and Continuous delivery.
- Prior experience working in the Retail Industry.
Everyone's welcome. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best.
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