Elvet Recruitment are recruiting for a Customer Care Coordinator to work for a house builder company based in Consett
Experience in new build housing is critical for this role, however similar roles may be considered.
Role:
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Ensure all calls received into the department are managed appropriately and issues are logged
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Coordinate the supply of material and sub-contractor elements together ensuring maintenance requests are carried out
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Communicate with the Customer Care Manager / Team Leader to ensure all defects are followed up and dealt with by the appropriate personnel
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Maintain the relevant Customer Care log/monitor
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Ensure defects are reported to sub-contractors on a regular basis.
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Arrange completion of end of defect works for Housing Associations
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Liaise with Site Teams to ensure remedial works are completed within timescales
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Liaise with Sales Teams to ensure customer queries are answered
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Book appointments for suppliers, sub-contractors, site teams to deal with latent building defects
Background:
Benefits and rewards
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Competitive salary and annual bonus
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Contributory pension scheme
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25 days holiday, plus bank holidays
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Plus other benefits
Contact Michael Dufferwiel at Elvet Recruitment for further details