Property Claims Team Manager
Full time / Permanent
Monday-Friday 35 hours p/w (hybrid working)
Up to £45,000 DOE
Do you have property claims experience?
Are you currently working as a manager or would you be looking for that next step into management?
MPJ Recruitment are proud to be working with a UK leading business based in the Bristol area.
We are currently looking to expand our Property Claims Division by adding a valued leader to the team. We're looking for a passionate property claims individual who is either currently working at management level or an individual who has the skills and attributes to move into a team manager level role.
Property Claims Team Manager Key Skills:
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Excellent degree of knowledge of Property related claims and principles
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Excellent communication skills, both oral and written, with the ability to coach and mentor
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Demonstrate personal and professional integrity, and act as a role model by leading by example
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Ability to work and contribute positively as part of a team and in isolation
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Ability to work accurately under pressure, adhering to deadlines and service standards
Property Claims Team Manager role:
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To demonstrate a high level of technical quality, accuracy, and service delivery
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To manage the day-to-day operations of the team at the Bristol office
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To provide exceptional customer service at all times and adhere by best practice
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To participate positively and constructively as a team member, sharing knowledge and providing feedback and suggestions
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To communicate effectively and proactively with all relevant parties by the most effective and expeditious means, prioritising the use of telephone contact, ensuring that claims are proactively managed
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To work closely with the other team managers to ensure service is delivered to the highest possible standard
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To promote and support the TCF principles
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To ensure team adherence to contractual/Client SLA’s and KPI’s
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To be accountable for the satisfactory resolution of any issues and complaints
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To assist with ensuring that monthly productivity targets are achieved, and fee outputs are in line with budgetary requirements
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To participate in client liaison, development, and account management
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To produce, interrogate and analyse management information to identify trends, failures, and recommend improvements in service and delivery
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To hold monthly team meetings in person and via Teams, promoting open dialogue within the team
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To carry out individual quarterly 1-2-1’s and document feedback for on-going development and performance, and ensuring key objectives are being met
Property Claims Team Manager Benefits:
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Enhanced contributory pension
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Fully funded qualifications
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32 days holiday
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Hybrid working
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Excellent progression opportunities
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Performance related bonus
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Flexible benefits
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Enhanced family leave
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Electric car scheme
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Voluntary benefits schemes
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Share purchase scheme with interest free loans
Please click APPLY if you would be interested in finding out more