Dynamics 365 CE Functional Consultant
Innovative Tech People, Inc. United Kingdom (Remote)
Exciting Opportunity:
Dynamics 365 CE Functional Consultant (Remote, Greenfield Project)
6 - 12-month contract
We're seeking a dynamic D365 CE Functional Consultant who is strong in the Customer Service Module to join an enterprise end-user on a fully remote basis. This is a unique chance to be at the forefront of a greenfield project.
🔍 What We Need:
Proven expertise in D365 Customer Engagement (CE) and Customer Services Module.
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Experience of Dynamics 365 Customer Service business application, specifically in Customer Service environments
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Customer Service and case management experience
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A strong track record in delivering exceptional customer service
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Ability to translate complex requirements into clear, user-friendly solutions
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Microsoft Power Platform experience
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Configuration of Tables, Views and Forms to support the Customer Services processes
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Configuration of Business Process Flows within the context of CRM
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Configuration of Security Roles
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Configuration of Workflows and Power Automate Flows
🌟 What You'll Do:
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Lead the implementation of D365 CE modules
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Collaborate with stakeholders to understand their vision and requirements
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Design, configure, and optimize D365 CE to enhance customer service operations
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Provide training and support to ensure seamless adoption
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Be part of a cutting-edge, greenfield project
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Work remotely with a flexible schedule
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Join a supportive team that values innovation and collaboration
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