Our client in the Rochdale area are looking for a Sales Administrator to join their team.
Key Responsibilities – Senior Retail Trading Manager
-
Key Support to all our retail managers
-
Administrative support for the external sales team, allowing account managers in the field to spend more time with customers.
-
Working closely with internal teams (Accounts, Warehouse and Transport) to improve and speed up processes relating to orders (Invoice, pro forma, deliveries and stock queries)
-
Ensuring that credit notes / new account forms / orders are completed by the relevant internal departments.
-
The accurate processing, managing, monitoring of sales orders.
-
Monitoring order status end to end until order process is completed.
-
Keeping track of back orders and updating as instructed.
-
Handling complaints, answering questions from customers (by telephone or email) in order to support customer relationships and improve the customer experience.
-
Providing product and pricing information to customers.
-
With support from relevant account managers, follow up on complaints with the aim of resolving them / supporting their resolution.
-
Ad hoc administration support as requested and trained to provide.
What we need from you?
-
Minimum 3 years experience in a similar environment
-
Strong Administration and Organisational Skills
-
Positive mindset and attitude.
-
Resilience and determination to see the task through to completion
-
Good communication skills – verbal & written - and confident phone manner.
-
Data input accuracy / numerical understanding
-
Knowledge of Microsoft sales systems – eg Business Central – a major benefit.
-
Excellent all round IT skills
-
Ability to build strong working relationships and participate in teamwork environment
-
IT literate, including all Microsoft applications
-
Knowledge of FMCG brands / channels / businesses a major benefit
Major Recruitment acts as an employment agency for permanent recruitment & employment business for the supply of temporary workers. By applying for this job you accept the T&Cs, privacy policy and disclaimers which can be found at Major Recruitment website