Travel Administrator - Norwich ( must have experience working in a Travel Agency )
Due to continued growth and the expansion of the business my client isrecruiting a full-time Travel Administrator at their office in Norwich, Norfolk.
It is a dynamic working environment that inspires not only a passion for high-quality customer service but also offers each customer a bespoke worldwide adventure.
The role demands excellent attention to detail, organisation, prioritisation, and teamwork as well as effective communication skills.
Key responsibilities
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Deliver exceptional customer service through genuine relationship management and a desire to exceed customer needs.
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Preparing travel documentation
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Completing holiday arrangements: Flight booking, transfers, hotels, activities
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Dealing with queries via phone, email and social media
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Capture and record required client information.
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Build rapport with clients to ensure customer satisfaction and repeat business, to ensure an excellent standard of customer service
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Monitoring, collecting and processing payments
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To ensure the company’s values are always demonstrated
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To liaise with other departments on any travel queries
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Deliver exceptional customer service through genuine relationship management and a desire to exceed customer needs
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Communicating with and building relationships with suppliers
Skills and Experience
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Experience of working within the travel industry essential
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Excellent customer service and communication skills
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Strong proven admin experience
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Strong numeracy skills
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An organised & disciplined attitude towards managing workload
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Strong written and verbal communication skills.
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Self-motivated with a can-do attitude and committed approach.
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Proficient in Excel, Word, Microsoft Outlook, CRM travel systems
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A keen eye for detail and ability to multi-task.
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Highly organised.
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Resilience to deal with complex queries in a fast-paced environment.
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Problem-solving skills and the ability to come up with creative solutions to issues.
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A passion for travel.
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Confident with a positive attitude
Benefits
For the successful applicant, there is a highly attractive package available which will include an attractive basic salary (depending on experience) as well as company bonus scheme, and profit-sharing scheme.
Being part of a friendly & passionate team
Company pension scheme.
Free on-site parking.
Paycare health benefits scheme
In the first instance please email your CV